MARJAN SHAW
Fredericksburg,VA
Summary
Dynamic professional with over 11 years of experience as a Telecommunications Business Owner and 16 years in the hospitality industry, specializing in beverage service and bar management. Expertise in enhancing customer satisfaction through exceptional service, effective inventory management, and a strong commitment to team collaboration. Recognized for adaptability in high-pressure environments while consistently delivering high-quality results, fostering customer loyalty and engagement. Results-driven management professional adept at strategic planning, process improvement, and cultivating a culture of accountability and excellence to meet evolving organizational needs.
Overview
15
15
years of professional experience
Work History
Manager/Lead Bartender
ARAMARK
Brooklyn, NY
02.2023 - 10.2025
- Enhanced guest experience through prompt communication and commitment to exceptional service standards.
- Analyzed and verified food and beverage selections to maintain high standards of accuracy and quality in recommendations.
- Managed order entry operations within POS system, guaranteeing prompt food preparation for optimal customer satisfaction.
- Supervised cash handling processes, reinforcing adherence to financial protocols while optimizing transaction workflows.
- Oversaw comprehensive opening and closing tasks to ensure seamless workflow operations.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.10
Manager /Bartender/ Suite Server
ARAMARK
Queens, NY
04.2023 - 09.2025
- Arranged mixing station components to enhance aesthetics and optimize usability.
- Engaged with guests in a professional manner, ensuring timely and welcoming interactions.
- Implemented procedures for confirming guests' legal age to promote a responsible environment.
- Managed drink service operations, ensuring compliance with venue standards and customer satisfaction.
- Achieved seamless transaction processing through diligent handling of cash and card payments.
- Maintained pristine cleanliness in service areas, contributing to a positive customer experience.
- Developed extensive knowledge of beverage selections, enhancing customer engagement.
- Supported needs of 10/20 person wait staff who attended to specific needs of countless customers daily for busy/high volume restaurant with social relevancy and intentionality.
Owner CEO
Zaitek Converged Comm Solutions
Fredericksburg, VA
07.2010 - 10.2023
- Directed day-to-day tactical functions and developed strategic plans to enhance business performance.
- Managed daily tasks and responsibilities effectively while working from a remote location. Managed 30-40 incoming calls per day.
- Conducted thorough reviews and granted approval for billing invoices and expense reports, facilitating timely financial processing.
- Executed payroll calculations and accounting entries to support organizational financial operations.
- Collaborated on sales campaigns and marketing efforts to attract and retain customers.
Bartender /Shift Manager
Boston Brewing Co/Coney Island Brewery
Brooklyn, NY
11.2021 - 01.2023
- Supervised customer service activities during busy events, focusing on achieving team performance targets and business outcomes.
- Orchestrated initiatives to enhance responsiveness to customer requirements.
- Streamlined bar operations by ensuring systematic organization and adequate stock availability for customer satisfaction.
- Managed opening and closing tasks to facilitate efficient operations between shifts.
- Delivered comprehensive information on craft beer varieties, promoting an engaging atmosphere for patrons.
- Trained 10 plus new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager/Events Coordinator
Strangeways Brewing
FXBG, VA
08.2017 - 12.2022
- Implemented operational strategies to ensure memorable guest. trained 12 new servers. Interactions and maintain high service standards in the taproom.
- Collaborated with 50 plus vendors and clients to ensure successful event planning and delivery in hospitality.
- Developed comprehensive plans for entertainment events, ensuring seamless execution and participant satisfaction.
- Achieved successful venue selections that adhered to budget parameters.
- Delivered seamless vendor coordination to elevate event experiences.
- Cultivated high levels of client satisfaction through proactive engagement and support.
Education
CERT OF COMPLETION - Business/Finance Collections Management, Organizational skills, office computer specialist
OCS, TSST ELECTRONICS
ALEXANDRIA, VA06.1999
HIGH SCHOOL DIPLOMA -
ANNANDALE HIGH SCHOOL
ANNANDALE, VA06.1991
Skills
- Technical problem-solving
- Strong customer service skills
- Quality improvement strategies
- Beverage crafting skills
- Cash management
- Meticulous attention to detail
- Effective verbal communication
- Food safety training certification
- Alcohol awareness training certification
- Revenue growth methods
- Skilled at prioritizing tasks simultaneously
Timeline
Manager /Bartender/ Suite Server
ARAMARK
04.2023 - 09.2025
Manager/Lead Bartender
ARAMARK
02.2023 - 10.2025
Bartender /Shift Manager
Boston Brewing Co/Coney Island Brewery
11.2021 - 01.2023
Manager/Events Coordinator
Strangeways Brewing
08.2017 - 12.2022
Owner CEO
Zaitek Converged Comm Solutions
07.2010 - 10.2023
CERT OF COMPLETION - Business/Finance Collections Management, Organizational skills, office computer specialist
OCS, TSST ELECTRONICS
HIGH SCHOOL DIPLOMA -
ANNANDALE HIGH SCHOOL