Mark Allen
Henrico
Summary
Results-driven property manager with expertise in tenant relations, maintenance scheduling, and property marketing. Proven track record in enhancing tenant satisfaction and increasing occupancy rates.
Overview
38
38
years of professional experience
Work History
Property Manager
AVA Property Management, LLC
Richmond, VA
07.2021 - 06.2026
- Managed tenant relations, addressing inquiries and resolving issues to enhance satisfaction.
- Oversaw property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Coordinated lease agreements, ensuring compliance with regulations and clarity for tenants.
- Implemented marketing strategies to attract new tenants, increasing occupancy rates effectively.
- Conducted property inspections, identifying areas for improvement and maintaining safety standards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Sales Representative/ Territory Manager
Mohawk Industries Inc
Richmond, VA
10.2019 - 06.2021
- Developed strong customer relationships, enhancing loyalty and repeat business.
- Conducted market research to identify new sales opportunities and trends.
- Collaborated with cross-functional teams to optimize product offerings and promotions.
- Delivered tailored presentations that effectively addressed client needs and concerns.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative / Territory Manager
Lawson Products
Richmond, VA
04.2016 - 06.2020
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations and training sessions to enhance client understanding and engagement.
- Collaborated with team members to identify market trends and adjust sales strategies accordingly.
- Analyzed customer feedback to improve service delivery and product offerings.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Representative
Bath Fitter
Richmond, VA
08.2015 - 04.2016
- Cultivated strong customer relationships through personalized consultations and follow-ups.
- Developed in-depth product knowledge to effectively address client needs and concerns.
- Executed comprehensive sales presentations, showcasing product benefits and features.
- Collaborated with installation teams to ensure seamless project execution and customer satisfaction.
Sales Representative
Richmond Window Corporation / Renewal By Anderson
Richmond, VA
02.2013 - 08.2015
- Exceeded sales targets through effective planning and goal setting.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Participated in trade shows and conferences to network and generate leads.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Representative / Territory Manager
Maryland Respiratory Group
Richmond, VA
04.2010 - 01.2013
- Implemented effective sales techniques, resulting in increased customer retention rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted detailed market analysis to guide development of sales strategies.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Allen Fence and Landscaping, LLC
Owned Business
Richmond, VA
05.1988 - 11.2010
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Business Administration And Management
Virginia Commonwealth University
Richmond, VAHigh School Diploma -
Henrico High School
Henrico, VA06.1983
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Maintenance scheduling
- Valid [state name] driver's license
- Property marketing and promotion
- Customer relations
- Client relations
- Relationship building
- Property showing
- Operations management
- Property marketing
Timeline
Property Manager
AVA Property Management, LLC
07.2021 - 06.2026
Sales Representative/ Territory Manager
Mohawk Industries Inc
10.2019 - 06.2021
Sales Representative / Territory Manager
Lawson Products
04.2016 - 06.2020
Sales Representative
Bath Fitter
08.2015 - 04.2016
Sales Representative
Richmond Window Corporation / Renewal By Anderson
02.2013 - 08.2015
Sales Representative / Territory Manager
Maryland Respiratory Group
04.2010 - 01.2013
Allen Fence and Landscaping, LLC
Owned Business
05.1988 - 11.2010
No Degree - Business Administration And Management
Virginia Commonwealth University
High School Diploma -
Henrico High School