Mark Bobsin
Staunton, VA
Summary
Dynamic Comfort Advisor with a proven track record at Apex Heating and Air, excelling in client relationship management and HVAC system assessments. Expert in delivering tailored solutions and comprehensive quotes, enhancing customer satisfaction and driving repeat business. Skilled in project coordination and energy efficiency, ensuring optimal outcomes for clients and projects alike.
Professional with strong background in advising clients on comfort solutions. Skilled in customer service, sales, and technical knowledge of HVAC systems. Focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with excellent problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Comfort Advisor
Apex Heating and Air
Staunton, VA
05.2023 - Current
- Guided clients in identifying suitable comfort solutions aligned with personal preferences and needs.
- Provided product knowledge and support to enhance customer experience.
- Coordinated design, execution, and completion of new construction and system replacement projects, ensuring adherence to project specifications.
- Delivered comprehensive quotes featuring diverse options tailored to home comfort requirements.
- Engaged with suppliers to secure cost-effective pricing strategies aimed at maximizing profit margins.
Comfort Specialist
Valley Air
Staunton, VA
05.2018 - 05.2023
- Conducted in-home assessments to determine HVAC needs and recommend appropriate solutions.
- Developed strong relationships with clients through effective communication and exceptional customer service.
- Educated customers on energy efficiency options and maintenance practices for HVAC systems.
- Collaborated with technical teams to ensure seamless installation processes and customer satisfaction.
Owner
Central Shanendoah Construction
Weyers Cave, VA
10.2007 - 03.2023
- Managed project timelines and budgets to ensure successful completion of construction projects.
- Supervised subcontractors and laborers to maintain high-quality standards on job sites.
- Developed and implemented safety protocols to enhance workplace safety and compliance.
- Coordinated with clients to assess needs, provide updates, and ensure satisfaction throughout project lifecycle.
- Oversaw procurement of materials and tools, optimizing inventory management for cost efficiency.
- Trained new employees on procedures, equipment usage, and safety practices, fostering a skilled workforce.
- Analyzed project performance data to identify areas for improvement and streamline operations.
- Established strategic partnerships with suppliers to negotiate better terms and improve resource availability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
GED -
Massenutten Vocational
Harrisonburg, VAHigh School Diploma - Integrated Systems Engineering
National College
Harrisonburg, VASkills
Client relationship management
HVAC system assessment
Project coordination
Cost estimation
Energy efficiency solutions
Customer service excellence
Procurement strategies
Team collaboration
Inventory management
Subcontractor supervision
Quote development
Construction project management
Sales proposals
Client relationship development
Product presentation
Upselling strategies
Timeline
Comfort Advisor
Apex Heating and Air
05.2023 - Current
Comfort Specialist
Valley Air
05.2018 - 05.2023
Owner
Central Shanendoah Construction
10.2007 - 03.2023
GED -
Massenutten Vocational
High School Diploma - Integrated Systems Engineering
National College