MARK C. ASHMON

Technical professional with extensive experience in information assurance and risk assessment. Proven ability to communicate complex security requirements effectively to both technical and non-technical stakeholders, leading to improved compliance and operational efficiency across various government contracts.

• BS in Information Technology, AMU (American Military University)
• CompTIAA+, Net +, ITIL v3, Security+ CE, CASP CE
• AAS, Community College of the Air Force (CCAF)

• MANTECH / SPRY METHODS, GOV Contract supporting the FBI, Information System Security Officer, 04/20, 07/25, Works directly with FBI Headquarters OCIO, ISSM, ISSOs, ISSEs and ISSRs to assess and define both system security control requirements IAW NIST 800-53 Rev5, FIPS 199 and associated FBI policies, Develops and maintains all FISMA systems security documentation, requirements, and deliverables to include, but not limited to: System Security Plans (SSPs), Configuration Management Plans (CMP), Incident Response Plans (IRPs), Security Control Assessments and updates within Xacta and JCAM, Works with application and cyber engineering teams through TEG (Technical Exchange Group) meetings to ensure security requirements are defined and addressed prior to production deployment of software or any system level modifications/upgrades
• PLC Inc, GOV Contract supporting the NRO (National Reconnaissance Office), Information System Security Officer, 08/19, 04/20, Primary ISSO within the GEOINT security engineering team for the design, development, implementation and evaluation of networking, computing, and secure environments of the IA program, Experience in identifying, researching, characterizing, and documenting security weaknesses related to operating systems, software applications, firmware, network hardware components, as well as network architecture design and documented policies and procedures, Works closely with the GEOINT ISSM, ISSE, PSOs, Industry Partner ISSOs, System Owners and other stakeholders in support of the RMF Lifecycle; ability to communicate high level visibility information in weekly meetings to DOD officials
• 22ND CENTURY TECHNOLOGIES, GOV Contract supporting the FBI Terrorist Screening Center (TSC), Team Lead, Service Desk Eng Tier I, 10/18, 04/20, Responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software related infrastructure; providing 24 hour support/sustainment to the TSC in direct support of the FBI and multi-agency organizations, Shift Lead; developed and monitored policies IAW FBI Regulations for allocation and use of computing resources; provided guidance and end user training as required, Maintained routine data, voice and video networks, hardware/software; investigated, resolved and/or escalated network matters of significance using IT Service Manager; researched, analyzed and resolved isolated errors; assisted in assessing and updating older systems as needed IAW specific designs, Created/deleted/modified resource accounts, mailboxes, administrative accounts, passwords, profiles, home directories and shared folders utilizing Active Directory and MS Exchange Management
• AMERICAN MILITARY UNIVERSITY, Full Time Pursuit of IT Degree, 07/17, 08/19
• GENERAL DYNAMICS MS, GOV Contract supporting NGA (National Geospatial-Intelligence Agency), IA Engineer Adv Lvl I, 09/13, 07/17, Managed critical system information, security architecture, operational planning, and risk remediation activities worldwide for various government clients in support of NGA, Worked with system program managers, systems administrators, ArcSight engineers and information systems security representatives to facilitate the production of C&A packages and work-off liens within Xacta database. These packages consist of systems certification and accreditation packages that are expiring, being recapitalized and/or new systems being deployed, Ingests geospatial data within GIS (Geographic Information Systems) to support advanced military operations using agile development methodologies
• STREAMLINE DEFENSE, GOV Contract for the US Air Force, MAAS (Multi-Media Analysis and Archiving System) Field Service Representative, 08/12, 09/13, Service Tech for over 176 Systems, 24 Servers and 6 Deployable Suites on SOCOM JWICS network, Maintained/retrieved geospatial data on USSOCOM's Map Drive for enterprise-wide availability, Coordinated software and hardware change requests between the local customer and multiple vendors ensuring the development and implementation of requested hardware and software solutions, Provided FMV customer support on MAAS imagery software; including Falcon View, Google Earth, mIRC, SOCET GXP, ArcGIS, Georover, Digital Video Analyzer and Real Time Stream Viewer
• INTECON, GOV Contract (L-3 Stratis) for the US Air Force, Desktop Support, 02/12, 08/12, Categorized and prioritized end user support requests and service requests by utilizing Remedy Ticketing System (RTS) to track tickets and provide up-to-date status and information to customers, Set up/configured printers, scanners, and other network peripherals; imaged deployed IT equipment, Provided direct customer support to over 600 NIPR/SIPR systems via remote connection or on site, Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software with established standards and guidelines
• USAF, Hurlburt Field Air Force Base, FL, 10/09, 01/12, Client Desktop Systems Manager, Provided success working in a high volume, 24x7 technical call center demonstrating strength in rapidly diagnosing, troubleshooting and resolving client issues, Responsible for Tier 1&2 support for over 500 users within the CONUS and overseas; routinely exceeded call handling goals closing an average of 60 daily calls (25% above quota) with a 75% first call resolution rate, Team Lead for support taskings to geographically separated organizations to develop policy, standards and communication flow directly related to information systems security and infrastructure upgrades
• USAF, Hurlburt Field Air Force Base, FL, 10/04, 09/09, Systems Desktop Support/System Administrator/IT Asset Manager, Deployed in support of Operation ENDURING FREEDOM; performed system/server administration for classified and unclassified networks to include system backups, infrastructure upgrades and troubleshooting, Responded to computer work orders to resolve user's hardware and software issues on three networks - Configured and installed remote dial-in communications capabilities with the use of Remote Access Service (RAS) and Virtual Private Network (VPN), Inventoried IT equipment within ITAM (Information Technology Asset Management) system, verified receipt, performed audits, and resolved and reported discrepancies