Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Christian

Sterling

Summary

Dynamic sales professional with a proven track record at Mattress Firm, excelling in building rapport and demonstrating products. Goal-oriented and skilled in streamlining processes, I consistently achieved sales targets while enhancing customer satisfaction. Proficient in training and mentoring, I fostered team development and improved performance through effective communication and collaboration.

Overview

45
45
years of professional experience

Work History

Sleep Expert

Mattress Firm
05.2022 - Current
  • Educated customers on sleep solutions tailored to individual needs.
  • Conducted in-depth assessments of sleep habits to recommend optimal products.
  • Streamlined sales processes, enhancing customer experience and product selection.
  • Collaborated with team members to achieve monthly sales targets consistently.

Sales Associate

Mattress Warehouse
05.2019 - 04.2022
  • Educated customers on product features and benefits to enhance purchasing decisions.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Demonstrated effective sales techniques, resulting in increased customer satisfaction and repeat business.
  • Collaborated with team members to develop promotional strategies that boosted store visibility and sales.

Store Training Manager

Mattress Firm
04.2016 - 04.2019
  • Implemented training programs to enhance employee performance and customer engagement.
  • Led onboarding sessions, ensuring new hires acquired essential product knowledge and sales techniques.
  • Collaborated with management to identify training needs and align programs with business objectives.
  • Evaluated training effectiveness through participant feedback and performance assessments, refining content as necessary.

Driver

Transdev
03.2015 - 03.2016

Perform pre-trip and post-trip inspection of assigned vehicle. Operate safely in all types of weather and

traffic conditions, according to schedules.

Arrive on time and sign in on time, work hours as needed and

wear neat and clean uniform.

Pick up and discharge passengers at scheduled locations safely and regulate heat and air conditioning safely for passenger comfort.

Collect fares according to fare collection

procedures.

Report incidents as required.

Complete all reports accurately. Adhere to all rules and

regulations including those related to the Americans with Disabilities Act.

Safely operate wheelchair lift with proper restraints.

Sales Associate

Nordstrom
05.2014 - 03.2015
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in merchandising efforts, ensuring product displays were visually appealing and organized.
  • Developed strong product knowledge to educate customers and enhance their shopping experience.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Respiratory Therapist

Washington Adventist Hospital
12.2010 - 01.2014
  • Administered respiratory therapy treatments and monitored patient responses to ensure optimal care.
  • Collaborated with healthcare team to develop patient-specific treatment plans and improve health outcomes.
  • Educated patients and families on respiratory conditions, treatment options, and home care strategies.
  • Conducted pulmonary function tests and analyzed results to inform clinical decisions and treatment adjustments.

Respiratory Therapist

Virginia Hospital Center
04.1988 - 04.2010
  • Supervised daily operations of respiratory therapy department, ensuring compliance with healthcare regulations.
  • Developed and implemented training programs for new staff, enhancing team competency and performance.
  • Coordinated patient care plans with multidisciplinary teams to optimize therapeutic outcomes.
  • Conducted performance evaluations for staff, providing constructive feedback to foster professional growth.
  • Promoted a culture of continuous improvement through regular staff development opportunities and open communication channels.

Soldier

US Army
12.1980 - 08.1987
  • Led training programs to enhance team readiness and operational effectiveness.
  • Coordinated logistics for deployment, ensuring timely and efficient resource allocation.
  • Developed tactical strategies to improve mission outcomes and unit performance.
  • Mentored junior soldiers, fostering professional growth and skill development.

Education

Diploma - Respiratory Therapy

US Academy of Health Sciences
Fort Sam Houston, TX
08-1984

Frank W. Ballou Sr High School
Washington, DC
05-1979

Skills

  • Goal oriented
  • Building rapport
  • Product demonstration
  • Computer skills

Timeline

Sleep Expert

Mattress Firm
05.2022 - Current

Sales Associate

Mattress Warehouse
05.2019 - 04.2022

Store Training Manager

Mattress Firm
04.2016 - 04.2019

Driver

Transdev
03.2015 - 03.2016

Sales Associate

Nordstrom
05.2014 - 03.2015

Respiratory Therapist

Washington Adventist Hospital
12.2010 - 01.2014

Respiratory Therapist

Virginia Hospital Center
04.1988 - 04.2010

Soldier

US Army
12.1980 - 08.1987

Diploma - Respiratory Therapy

US Academy of Health Sciences

Frank W. Ballou Sr High School
Mark Christian