Mark Doss
Bluefield,VA
Summary
Compassionate and dedicated Direct Support Professional with Rescare Homecare, skilled in behavior redirection and crisis intervention. Enhanced client independence and well-being through tailored care plans and empathetic support. Proven ability to maintain professionalism under pressure, ensuring client safety and dignity while achieving personal goals. Committed to ongoing training and best practices in healthcare.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Rescare Homecare
01.2005 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Customer Service Representative
EchoStar
11.2002 - 11.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Licensed Practical Nurse - Practical Nursing
Mercer County Technical Education Center
Princeton, WV08-2025
High School Diploma -
Mt View High School
Welch, WV06-2000
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Behavioral management
- Client documentation
- Decision-making support
- Health and safety requirements
- Patient care
- Problem-solving
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Adaptability and flexibility
- De-escalation techniques
- Mobility assistance
- First aid and CPR
- Wellness and nutrition knowledge
- Charting and documentation
- Adaptive equipment use
- Client safety and first aid
Certification
- Approved medication assistive personal
- CPR and first aid certified
- Yearly OSHA and HIPAA trainings
Timeline
Direct Support Professional
Rescare Homecare
01.2005 - Current
Customer Service Representative
EchoStar
11.2002 - 11.2004
Licensed Practical Nurse - Practical Nursing
Mercer County Technical Education Center
High School Diploma -
Mt View High School
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