Mark Gregory
Bland
Summary
Accomplished entrepreneur with a proven track record at MarDee's Thrift Store, showcasing exceptional customer service and leadership skills. Expert in fostering strong client relationships, driving revenue growth, and leading teams to exceed sales targets. Demonstrates meticulous attention to detail and an entrepreneurial spirit, ensuring financial stability and operational excellence.
Overview
13
13
years of professional experience
Work History
Business Owner
MarDee's Thrift Store
06.2023 - 10.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
General Manager
Elim Ministries
09.2019 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Business Owner
Self Employed Landscapes
01.2016 - 09.2019
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Sales Manager
Leonard Buildings & Truck Accessories
05.2011 - 12.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
High School Diploma -
Halifax VA High School
Halifax, VA06-1984
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Team collaboration and leadership
Timeline
Business Owner
MarDee's Thrift Store
06.2023 - 10.2024
General Manager
Elim Ministries
09.2019 - 06.2023
Business Owner
Self Employed Landscapes
01.2016 - 09.2019
Sales Manager
Leonard Buildings & Truck Accessories
05.2011 - 12.2015
High School Diploma -
Halifax VA High School
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