Mark Heiser
Chesterfield
Summary
Results-driven professional with extensive experience at Lowe’s, excelling in operations management and customer service. Proven ability to enhance team productivity and resolve customer complaints effectively. Skilled in hand tool use and assembly, demonstrating strong attention to detail and adaptability in fast-paced environments. Committed to achieving high-quality outcomes and fostering positive relationships.
Overview
29
29
years of professional experience
Work History
School Bus Driver
Chesterfield County Schools
Chesterfield
06.2023 - Current
- Communicated effectively with parents regarding student transportation issues.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
Handyman
Handy
Chesterfield
01.2017 - 06.2023
- Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
- Installed ceiling fans and lighting fixtures.
- Removed old wallpaper from walls.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Replaced faulty door handles, hinges and locks.
- Caulked windowsills, bathtubs, showers and countertops to prevent water damage.
- Constructed outdoor decks using treated lumber.
- Assembled flat-pack furniture according to instructions.
- Tuned up lawnmowers by changing oil filters, spark plugs.
School Bus Driver
Chesterfield County Schools
Chesterfield
09.2021 - 03.2023
- Communicated effectively with parents regarding student transportation issues.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Reported student behavior incidents promptly to the appropriate personnel.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Developed positive relationships with students through friendly interactions.
Customer Care Manager
Lumber Liquidators
Richmond
01.2017 - 10.2020
- Provided training to new customer care staff members.
- Conducted regular performance reviews of customer service representatives.
- Reviewed customer satisfaction surveys to determine areas needing attention.
- Developed strategies for resolving escalated issues quickly while providing satisfactory outcomes.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Evaluated existing processes and procedures for efficiency improvements.
- Designed initiatives aimed at increasing customer engagement with the company's services or products.
Operations Manager
Lowe’s
Wilkesboro
03.2000 - 10.2016
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Quality Control Technician
Toyota Motor Manufacturing
Georgetown
09.1996 - 08.1999
- Developed corrective action plans when needed to resolve quality issues.
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with company requirements.
- Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Conducted frequent quality and compliance reviews of production work.
- Performed visual and dimensional inspections on manufactured parts.
Education
High School Diploma -
Lafayette Senior High School
Lexington, Ky06-1989
Some College (No Degree) - Business
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Vehicle inspection
- Safety regulations
- Emergency procedures
- Hand and Power tool use
- Skilled handyman
- Skilled assembly technician
- Astute attention to detail
- Customer service
- Small engine repair
- Wheelchair lift operation
- Professional demeanor
- Dependable and responsible
- Critical thinking
- Flexible and adaptable
- Multitasking capacity
- Equipment assembly
Timeline
School Bus Driver
Chesterfield County Schools
06.2023 - Current
School Bus Driver
Chesterfield County Schools
09.2021 - 03.2023
Handyman
Handy
01.2017 - 06.2023
Customer Care Manager
Lumber Liquidators
01.2017 - 10.2020
Operations Manager
Lowe’s
03.2000 - 10.2016
Quality Control Technician
Toyota Motor Manufacturing
09.1996 - 08.1999
High School Diploma -
Lafayette Senior High School
Some College (No Degree) - Business
University of North Carolina At Chapel Hill