Mark Iskander
Fairfax
Summary
Dynamic Operations Officer at Volkswagen Financial Services with a proven track record in operational efficiency and resource management. Successfully updated SOPs to enhance clarity and user experience, while fostering customer loyalty through exceptional service. Committed to continuous improvement, I streamline processes to significantly reduce processing times and elevate employee performance.
Knowledgeable in information technology.
Overview
3
3
years of professional experience
Work History
Operations Officer
Volkswagen Financial Services
11.2023 - Current
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
Lifeguard
Lifetime Fitness Center
09.2022 - 11.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Information Technology/Cybersecurity
George Mason University
Fairfax, VA05-2027
Skills
- Operational efficiency
- Employee performance
- Resource management
- Organizational efficiency
- Continuous improvement
Languages
Arabic
Native or Bilingual
Timeline
Operations Officer
Volkswagen Financial Services
11.2023 - Current
Lifeguard
Lifetime Fitness Center
09.2022 - 11.2023
Bachelor of Science - Information Technology/Cybersecurity
George Mason University
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