Mark Linder
Haymarket,VA
Summary
Dynamic, perfectionist, hardworking and results-oriented professional combining extensive management experience with solid academic credentials.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Delivery Driver
Bagsexpress
09.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Office and Training Administrator
PAMCO Care LLC
09.2022 - 08.2023
- Responsibilities include conducting orientation training to new hires and current staff members to keep in compliance with state regulations
- Ensures that all the required documentation is completed by the new hire staff
- Conducts Central Registry and DMV Background checks and completes the necessary documentation that follows
- Maintains the Master Reports for Staff Compliance, Client Compliance, Vehicles, and property
- Approves purchase requests and vouchers for items needed for daily operation
- Conducts monthly audits of staff and client files to ensure compliance of State regulations
- Conducts bi-weekly payroll setup by ensuring all milage, PTO, sick leave, milage, holiday, and hourly wages are audited before final entry into the ADP application
- Completes the termination process to include exit interviews and all necessary paperwork
- Ensures the upkeep of PAMCO Care logbooks and property
- Creates documentation, spreadsheets, reports as needed for the continued operation of the company
- Serves as a liaison between the Program Director/Assistant Program Directors, House Managers, and Residential Specialists
- Serves as an internal resource to staff on company policies and procedures
- Serves as the local Human Resource main contact
Senior Buyer
GIVEMETHEVIN.COM
02.2021 - 09.2022
- Responsibilities include purchasing vehicles from corporate fleets as well as consumers
- Responsible for collecting and verifying all the documents needed for the successful completion of each purchase
- This includes verifying that there are clear titles, and no outstanding liens for each vehicle
- Duties also include calling for payoffs and verification of titles for each registered owner
- Spend a various amount of the day dealing with any issues that the bank and Credit Union with any co the training of all new employees throughout the company
- This includes but is not limited to meeting training objective for new employees to maximize sales and profits for the company
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
Sales Training Manager
EASTERNS AUTOMOTIVE GROUP
09.2018 - 11.2020
- Responsibilities include the training of all new employees throughout the company
- This includes but is not limited to meeting training objective for new employees to maximize sales and profits for the company
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
- Analyzed and collected data to track trainee satisfaction and educational trends using [Software].
Produce Manager
HARRIS TEETER, INC
03.2014 - 08.2018
- Responsibilities include supervision of 20 associates
- Responsible for the overall direction, coordination of the department including interviewing and training of new associates, this includes planning, assigning and directing daily tasks to keep the department running efficiently
- Also able to monitor and analyze sales trends to efficiently order product to maximize profit
- This includes making timely and effective decisions based on a daily analysis of records
Deli / Produce Manager
WEGMANS SUPERMARKET
04.2008 - 03.2014
- Responsibilities include overseeing the entire operations of the Deli/Produce Department
- Responsible for sales, contribution, retention, diversity and development as well as interviewing and selection of new team members
- Also responsible for delegating task to team leaders and supervising their actions to ensure the department is operating in the most efficient manner possible
- Also responsible for working with the store and perishable area manger as well as team leader and team members to ensure that the company goals are being met and are implemented throughout the department
- Analyzing financial reports and department products and trends with the aim of increasing profitability in the department
Finance Director/Sales Manager
BILL PAGE HONDA
09.2006 - 11.2008
- Responsibilities include the timely flow of paperwork from all finance, lease and cash deals of the department
- Also responsible for any funding issues from the lending institutions
- This includes any funding delays due to credit issues or incorrect structuring of deals
Sales Manager
GANLEY HONDA/PONTIAC
09.2004 - 09.2006
- Responsibilities include managing a wide range of sales and customer service functions for the dealership
- Hired, trained and supervised an ongoing 20 member sales team
- Reported directly to the General Manager
- Developed and implemented goals and forecast
- Facilitates weekly sales meetings and one on-one sales staff training
- Delivered regular presentations on products and services
- Effectively negotiated difficult and complex sales
Finance Manager
KOONS OF MANASSAS
11.2002 - 09.2004
- Responsibilities include increasing the stores profitability by presenting the dealerships financing and all finance department products to 100% of the customers 100% of the time
- This also includes protecting the legal interests of the dealership at all times
- Also responsible for the completion of all necessary paperwork to complete delivery of the vehicle
Finance Manager
HONDA OF SERRAMONTE
07.1999 - 08.2001
- Responsibilities include increasing the stores profitability by presenting the dealerships financing and all finance department products to 100% of the customers 100% of the time
- This also includes protecting the legal interests of the dealership at all times
- Also responsible for the completion of all necessary paperwork to complete delivery of the vehicle
Skills
- Payroll
- Training & Development
- Meeting Facilitation
- Office Management
- Management
- Time Management
- GPS and route planning
- Route Management
- GPS Navigation
- Map reading and navigation skills
- Roads and highways knowledge
- Delivery Scheduling
Certification
Driver's License
Assessments
- Sales skills, Proficient, 06/22
- Influencing and negotiating with customers, Proficient, 06/22
- Customer focus & orientation, Proficient, 06/22
- Delivery driver, Proficient, 06/22
- Work style: Reliability, Proficient, 06/22
- Recruiting, Proficient, 08/22
Timeline
Delivery Driver
Bagsexpress
09.2023 - Current
Office and Training Administrator
PAMCO Care LLC
09.2022 - 08.2023
Senior Buyer
GIVEMETHEVIN.COM
02.2021 - 09.2022
Sales Training Manager
EASTERNS AUTOMOTIVE GROUP
09.2018 - 11.2020
Produce Manager
HARRIS TEETER, INC
03.2014 - 08.2018
Deli / Produce Manager
WEGMANS SUPERMARKET
04.2008 - 03.2014
Finance Director/Sales Manager
BILL PAGE HONDA
09.2006 - 11.2008
Sales Manager
GANLEY HONDA/PONTIAC
09.2004 - 09.2006
Finance Manager
KOONS OF MANASSAS
11.2002 - 09.2004
Finance Manager
HONDA OF SERRAMONTE
07.1999 - 08.2001
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