Mark Steil
Midlothian,VA
Summary
Driven sales professional with a proven track record at Radio Station WFGW enhancing customer engagement and loyalty. Excelled in customer care and relationship building, significantly boosting sales through effective client interactions. Demonstrates a unique blend of interpersonal and strategic skills, ensuring repeat business and sustained growth. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
47
47
years of professional experience
Work History
Salesperson
Radio Station Wwnc
Asheville,NC
02.1967 - 02.1970
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Book Seller Part Time
Barnes And Noble Bookstore
Midlothian, VA
02.2004 - 02.2014
- Operated cash register to process payments and provided receipts to establish proof of transaction.
Director of Public
The Whitlow Group
Richmond, VA
02.1999 - 02.2014
- Managed crisis communications effectively, protecting company reputation during challenging situations.
- Mentored junior team members, providing guidance in developing their professional skills and career growth.
- Developed crisis communication plans proactively addressing potential risks while maintaining transparency with stakeholders when incidents occurred.
Leasing Manager
Bank of Baltimore
Richmond, VA
02.1987 - 02.1999
- Collected, completed, and processed lease applications.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Assistant Vice President
F&m Bank Corp
Richmond, VA
02.1977 - 02.1987
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
Marketing Manager
Equitable Leasing
Asheville, NC
01.1971 - 02.1977
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Salesperson and Announcer
Radio Station Wfgw
Black Mountain, NC
01.1970 - 01.1977
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Associate of Arts - Marketing
Montreat Anderson College
Montreat, NC05.1969
Skills
Customer care
Customer Relationship Building
Customer Engagement
Timeline
Book Seller Part Time
Barnes And Noble Bookstore
02.2004 - 02.2014
Director of Public
The Whitlow Group
02.1999 - 02.2014
Leasing Manager
Bank of Baltimore
02.1987 - 02.1999
Assistant Vice President
F&m Bank Corp
02.1977 - 02.1987
Marketing Manager
Equitable Leasing
01.1971 - 02.1977
Salesperson and Announcer
Radio Station Wfgw
01.1970 - 01.1977
Salesperson
Radio Station Wwnc
02.1967 - 02.1970
Associate of Arts - Marketing
Montreat Anderson College