Markaja Hancock
Richmond,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Everyday Banker
Wells Fargo
02.2022 - Current
- Maintained strict compliance with all banking regulations.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Encouraged adoption of best practices among team members, leading training sessions on relevant quality assurance topics.
Customer Service Representative
Teleperformance
10.2021 - 01.2022
- Guided users through diagnostic and troubleshooting processes
- Provided verbal communication to quickly solve problems
- Provided timely and accurate customer feedback.
- Managed approximately 50 incoming calls per day from customers
Customer Service Representative
Continuum Global Solutions
09.2020 - 04.2021
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Addressed customer account discrepancies and concerns.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Education
Some College (No Degree) - Human Services
John Tyler Community College
Chester, VAAdvanced Diploma -
Highland Springs High School
Richmond, VA06.2017
Skills
- Microsoft Office
- Communication
- Problem Solving
- Empathy
- Patience
- Active Listening
- Social
- Professionalism
Certification
- CPR Certified
- Personal Care Aide
- Business Administration Certified
Timeline
Everyday Banker
Wells Fargo
02.2022 - Current
Customer Service Representative
Teleperformance
10.2021 - 01.2022
Customer Service Representative
Continuum Global Solutions
09.2020 - 04.2021
Some College (No Degree) - Human Services
John Tyler Community College
Advanced Diploma -
Highland Springs High School
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo