MARKEE WILSON SR.
Virginia Beach
Summary
Committed hard worker with 14 plus years of experience in the hospitality industry food service. Well-rounded leader with talent for supervising employees, front and back of the house. Problem-solver with quick and effective solutions to any problem. I started as a Banquet Houseman back in 2004 when i was still in high school and never seen a future within the industry. Venture off over the years trying new things but, hospitality was something that i loved and i was good at doing. I really started focusing on my craft and implying it towards my work ethic when i started working at the Norfolk Waterside Marriott in June of 2011 located in downtown Norfolk, where I was still going to help out periodically, even with being a Food & Beverage Manager at another hotel, up until the pandemic hit back in 2020. By my sixth year there, i got offered to become a banquet manager over at the Crowne Plaza Virginia Beach Town Center. January 2019, I had been promoted to Food and Beverage Manager with only the experience in Banquets for so many years but, my general manager and my mentor at the time, Mr. David Cassel seen more in me than I seen in myself. For a whole year up until our hotel was sold, Mr. Cassel mentored and embedded me with the knowledge and craft of what it takes to be not just a great Food & Beverage manager but, a great individual focusing on my emotional intelligence. Throughout my years of working in hospitality, i have receive many server of the year awards, associated of the quarter and, associate of the year award. Roughly five years now, I have been in the production manufacturing field working for a company called Mitsubishi Chemical Group under the Alpolic division, producing special aluminum composites such as fire retardant(FR) and Polyethylene(PE). Within my fourth year with the company I got promoted to production lead. Resourcefully known for high productivity and efficient task completion. Skilled in workflow optimization, quality assurance, and team leadership. Excel at communication, problem-solving, and adaptability, using these soft skills to overcome challenges and enhance team performance.
Overview
22
22
years of professional experience
Work History
Production Lead
Mitsubishichemicalgroup
Chesapeake
06.2025 - Current
- Led daily production activities to ensure efficient workflow and safety compliance.
- Trained and mentored new team members on equipment usage and safety protocols.
- Coordinated with quality control to maintain product standards during manufacturing processes.
- Monitored daily operations of the plant, ensuring safety protocols were followed.
- Enforced rules and regulations set by governing bodies while ensuring safety standards are met at all times.
- Collaborated with team members to maintain smooth production flow.
- Assisted in training new employees on equipment and processes.
- Maintained cleanliness and organization of workstations throughout shifts.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Assisted in setting up production lines for manufacturing processes.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Adhered strictly to established guidelines and procedures while performing duties.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Troubleshot technical issues that arose during assembly process.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Set up and operated production machinery according to specific standards and protocols of company.
- Met or exceeded target for on-time customer shipments.
Banquet Server
Delta Hotels By Marriott
Virginia Beach
08.2021 - Current
- Removed furniture after event and returned chairs and tables to correct storage locations.
- Gathered used linens and removed for cleaning.
- Cleaned floors, furniture and surfaces after each function.
- Performed station tasks throughout function, including removing trash, stocking supplies and organizing materials.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Prepared serving and appetizer trays and setting tables in setup for events.
Lamination Line Operator
Mitsubishi Chemical Advance Materials
Chesapeake
06.2021 - Current
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Educated guests on meals during by answering questions and bringing special orders.
- Provided exceptional service to high volume of daily customers.
Food and Beverage Manager
National Hospitality Inc.
Virginia Beach
11.2017 - 03.2021
- Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
- Increased line efficiency and reduced accidents through 5S program implementation.
- Met or exceeded target for on-time customer shipments.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
- Boosted productivity and efficiency for staff in solution implementation.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Set schedules for 30 staff by planning and designating shifts and hours.
- Organized and oversaw food service training to educate employees on IHG Standards, Heartbeat reviews, and daily service expectations.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Motivated staff to perform at peak efficiency and quality.
Banquet Server
Norfolk Waterside Marriott
Norfolk
06.2011 - 08.2020
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and sanitized work stations to meet health department regulations.
- Arranged linens and table settings according to seating plan and event theme.
- Fostered enjoyable event atmosphere through friendly guest interactions.
- Cleared dishes and glassware quickly following each course.
- Worked throughout function to keep room and all stations neat, clean and stocked.
Banquet Houseman
Hilton
Norfolk
11.2004 - 05.2012
- Performed complete cleaning of all surfaces, furniture and floors in banquet room.
- Restocked room with new supplies and linen.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Greeted guests with friendliness and professionalism.
Education
High School Diploma -
Booker T Washington High School
Norfolk, VAHigh School Diploma -
Tidewater Community College
Norfolk, VASkills
- Staff Management
- Budgeting
- Scheduling
- Wine Processing
- Engineering Management
- Customer Contact
- Cost controls
- Recruitment
- Workflow planning
- Cleanliness
- Strategic Planning
- Safe food handling
- Conflict resolution
- Recipes and menu planning
- Customer Service
- Customer retention
- Cash Management
- Recordkeeping
- Documentation
- Operations management
- Time management
- Data Entry
- Inventory Management
- Data Collection
- Training
- Fine Dining Service
- Food safety understanding
- Food inspection
- Buffet setup and takedown
- Wine and spirit knowledge
- Table Bussing
- Conflict Resolution
- Physically coordinated
- Table setting arrangements
- High-volume dining
- Menu memorization
- Quality control
- Time Management
- Price memorization
- Special dietary requirements
- Food transportation
- Banquet hall set up
- Customer order management
- Regulatory compliance
- Buffet assembly and take down
- Liquor, wine and food service
- Menu knowledge
- Check payment processing
- Speech clarity
- Seating assignment preparation
- Dining customer service
- Dining crew workflow optimization
- Personal appearance standards
- Wine pairings
- Hors d'oeuvres service
- Effective customer upselling
- Point of Sale (POS) system operations
- Sales Techniques
- Service prioritization
- Dish preparation
- POS
- White glove service
- Safety compliance
- Production management
- Quality assurance
- Equipment operation
- Team leadership
- Process optimization
- Training and development
- Customer satisfaction
- Effective communication
- Problem solving
- Adaptability
- Decision-making
- Change management
- Policy and procedure development
- Clear communication
- Coaching and mentoring
- Key performance indicators
- Customer service
- Performance evaluations
- Risk management
- Safety procedures
- Resource allocation
- Policy implementation
- Relationship building
- Work prioritization
- Budget control
- Business development
- Staff management
- Performance management
- Product management
- Schedule preparation
- Task delegation
- Emergency response
- Strategic planning
- Revenue management
- Inventory management
- Employee onboarding
- Staff training and development
- Project planning
- Workforce management
- Innovation management
- Recruiting and interviewing
- Staff development
- Cross-functional team management
- Disciplinary techniques
- Partnership development
- Networking strategies
- Expectation setting
- Verbal and written communication
- Business administration
- Data analysis
- Documentation and reporting
- Complex Problem-solving
- Goal setting
Timeline
Production Lead
Mitsubishichemicalgroup
06.2025 - Current
Banquet Server
Delta Hotels By Marriott
08.2021 - Current
Lamination Line Operator
Mitsubishi Chemical Advance Materials
06.2021 - Current
Food and Beverage Manager
National Hospitality Inc.
11.2017 - 03.2021
Banquet Server
Norfolk Waterside Marriott
06.2011 - 08.2020
Banquet Houseman
Hilton
11.2004 - 05.2012
High School Diploma -
Booker T Washington High School
High School Diploma -
Tidewater Community College