Markia Young
Norfolk
Summary
Dedicated professional with expertise in the healthcare field. Skilled in communication, safety awareness, and medication management. Moreover, I am also skilled in medical terminology, appointment scheduling, and patient care. Committed to enhancing client well-being through compassionate support. Committed to also patient privacy and HIPAA compliance. I am hardworking, empathetic, trustworthy, and determined in my work ethic.
Overview
6
6
Certifications
8
8
years of professional experience
Work History
PCA
Reigning Ivory Healthcare
Virginia Beach
02.2024 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Accompanied clients to doctor's appointments and outings when necessary.
PCA
M&D HOME HEALTHCARE
Virginia Beach
08.2024 - 12.2025
- Assisted patients with daily living activities and personal care needs.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Data Entry Specialist
Gruntworx
Virginia Beach
01.2024 - 05.2024
- Entered data accurately into company databases and management systems.
- Maintained organized electronic filing systems for easy access to records.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
Medical Receptionist
RoyalCare Healthcare
Norfolk
03.2022 - 03.2024
- Scheduled appointments and coordinated with medical staff for optimal flow.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
Customer Service Representative
Results CX Centene/ Well Care Health (Remote)
Norfolk
09.2023 - 01.2024
- Assisted customers with inquiries related to healthcare services and benefits.
- Handled escalated calls with professionalism, ensuring customer satisfaction remained a priority.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
PCA
Always There Home Health Care
Norfolk
04.2020 - 08.2022
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
PCA
Hand N Heart Home Healthcare
Virginia Beach
03.2018 - 09.2021
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Accompanied clients to doctor's appointments and outings when necessary.
Education
Certificate - Child Development
Tidewater Community College
Norfolk, VA12-2025
Certificate - Medical Administrative Assistant
Tidewater Community College
Norfolk, VA05-2022
Certificate - Certified Phlebotomist
Tidewater Medical Training
Virginia Beach, VA06-2017
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06-2016
Skills
- Data entry
- Appointment scheduling
- Customer service
- Communication skills
- Medical terminology
- Time management
- Daily living assistance
- Phlebotomy techniques
- CPR certification
- HIPAA compliance
- Medication reminders
- Basic life support
- Information protection
- Safety awareness
Certification
Child Development
Timeline
PCA
M&D HOME HEALTHCARE
08.2024 - 12.2025
PCA
Reigning Ivory Healthcare
02.2024 - Current
Data Entry Specialist
Gruntworx
01.2024 - 05.2024
Customer Service Representative
Results CX Centene/ Well Care Health (Remote)
09.2023 - 01.2024
Medical Receptionist
RoyalCare Healthcare
03.2022 - 03.2024
PCA
Always There Home Health Care
04.2020 - 08.2022
PCA
Hand N Heart Home Healthcare
03.2018 - 09.2021
Certificate - Child Development
Tidewater Community College
Certificate - Medical Administrative Assistant
Tidewater Community College
Certificate - Certified Phlebotomist
Tidewater Medical Training
High School Diploma -
Matthew Fontaine Maury High School