Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Markina Smith

Markina Smith

Fredericksburg

Summary

Motivated and detail-oriented professional with over 5 years of experience in customer service, retail, and sales environments. Known for strong multitasking abilities, excellent communication skills, and a dedicated work ethic. Eager to leverage customer-focused experience and inventory management expertise to grow within a thriving and goal-driven company.

Overview

4
4
years of professional experience
2021
2021
years of post-secondary education

Work History

Style Consultant

Target
02.2025 - Current
  • Organize, tag, and restock clothing inventory with attention to detail and compliance with store presentation standards.
  • Use company devices to update pricing, verify product details, and assist with inventory markdowns.
  • Supported daily store operations, including cashiering and order fulfillment as needed.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.

Store Associate

Aldi
02.2024 - 01.2025
  • Stocked shelves daily, lifting and organizing heavy pallets with speed and efficiency.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Operated cash registers, processed transactions accurately, handled returns and exchanges and kept track of my till.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Customer Service Representative

Alorica
03.2023 - 11.2023
  • Handled customer inquiries, payments and service requests.
  • Documented, researched, and resolved customer service issues with both efficiency and empathy.
  • Utilized various software programs such as CRM systems, order management tools, and communication platforms.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Associate

Sheetz
09.2022 - 06.2023
  • Delivered friendly, efficient service at both register and kitchen stations.
  • Operated point-of-sale (POS) systems to process sales, refunds and fuel transactions.
  • Maintained cleanliness and organization in store areas, including sales floor, restroom and food prep areas.
  • Thrived in a high-volume, team-oriented environment by assisting coworkers and ensuring customer satisfaction.
  • Assisted with inventory management, including tracking, rotating, and labeling products.

Warehouse Associate

Amazon
07.2022 - 01.2023
  • Retrieved, scanned, sorted, and packaged customer orders with accuracy and efficiency.
  • Prepared shipments by boxing and labeling items for outbound delivery.
  • Adapted to various warehouse roles as needed, including stowing, picking, packing, and shipping.
  • Operated handheld scanners and warehouse management systems to track inventory and fulfill orders.

Education

High School Diploma -

Forest Park High School
Woodbridge, VA

Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Style Consultant

Target
02.2025 - Current

Store Associate

Aldi
02.2024 - 01.2025

Customer Service Representative

Alorica
03.2023 - 11.2023

Sales Associate

Sheetz
09.2022 - 06.2023

Warehouse Associate

Amazon
07.2022 - 01.2023

High School Diploma -

Forest Park High School

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Markina Smith