Markina Smith
Fredericksburg
Summary
Motivated and detail-oriented professional with over 5 years of experience in customer service, retail, and sales environments. Known for strong multitasking abilities, excellent communication skills, and a dedicated work ethic. Eager to leverage customer-focused experience and inventory management expertise to grow within a thriving and goal-driven company.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Style Consultant
Target
02.2025 - Current
- Organize, tag, and restock clothing inventory with attention to detail and compliance with store presentation standards.
- Use company devices to update pricing, verify product details, and assist with inventory markdowns.
- Supported daily store operations, including cashiering and order fulfillment as needed.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
Store Associate
Aldi
02.2024 - 01.2025
- Stocked shelves daily, lifting and organizing heavy pallets with speed and efficiency.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Operated cash registers, processed transactions accurately, handled returns and exchanges and kept track of my till.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Customer Service Representative
Alorica
03.2023 - 11.2023
- Handled customer inquiries, payments and service requests.
- Documented, researched, and resolved customer service issues with both efficiency and empathy.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Sheetz
09.2022 - 06.2023
- Delivered friendly, efficient service at both register and kitchen stations.
- Operated point-of-sale (POS) systems to process sales, refunds and fuel transactions.
- Maintained cleanliness and organization in store areas, including sales floor, restroom and food prep areas.
- Thrived in a high-volume, team-oriented environment by assisting coworkers and ensuring customer satisfaction.
- Assisted with inventory management, including tracking, rotating, and labeling products.
Warehouse Associate
Amazon
07.2022 - 01.2023
- Retrieved, scanned, sorted, and packaged customer orders with accuracy and efficiency.
- Prepared shipments by boxing and labeling items for outbound delivery.
- Adapted to various warehouse roles as needed, including stowing, picking, packing, and shipping.
- Operated handheld scanners and warehouse management systems to track inventory and fulfill orders.
Education
High School Diploma -
Forest Park High School
Woodbridge, VASkills
Customer Service Excellence
Multitasking & Time Management
Conflict Resolution
Documentation and Reporting
Precision and Attention to Detail
Inventory Management
Retail Merchandising
Computer & POS System Literacy
Phone & In-Person Communication Etiquette
Organization & Efficiency
Basic Math & Cash Handling
Typing Skills (57WPM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Style Consultant
Target
02.2025 - Current
Store Associate
Aldi
02.2024 - 01.2025
Customer Service Representative
Alorica
03.2023 - 11.2023
Sales Associate
Sheetz
09.2022 - 06.2023
Warehouse Associate
Amazon
07.2022 - 01.2023
High School Diploma -
Forest Park High School