Marlena Becoat
Chester,VA
Summary
A highly motivated worker with extensive retail, health care, customer service, account management, and sales experience. Outgoing certified nursing assistant, with track records of driving increased sales, improving buying experience, providing great customer service experience, and elevating the company profile by meeting my target quality records.
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
VCU Health
02.2025 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Surgical Trauma ICU patients in hospital facility.
Certified Nursing Assistant
Tyler's Retreat Rehabilitation Center
04.2024 - 04.2025
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Hospice Aide
Amedysis Hospice
05.2024 - 03.2025
- Positioned patients to provide comfort and promote better body alignment.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Comforted family members, offered attentive listening and high level of emotional support.
Account Tech Specialist
Maximus
12.2023 - 04.2024
- Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
- An effective communicator who understands the importance of listening and being empathetic
- Ability to work and grow in a fast-paced, high-volume call center environment
- Willingness to learn new skills and ability to adjust to changes quickly
- Processing payments
- Stay updated and licensed in the healthcare field
- Solid computer and multi-tasking skills
Loyalty/Retention Specialist
SimpliSafe
09.2022 - 01.2023
- Provide top-tier monitoring support to all customers with the goal of every home secure.
- Receive and respond to multiple emergency and non-emergency alarm calls from customers and authority agencies
- Ask questions to interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other points of contact
- Enter clear and concise data in the computer system database to maintain logs and records of calls, activities, and other account information
- Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures.
- Stay abreast of company policy changes and updates with training material within the dispatcher role
- Obtain multiple state regulatory licenses during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses
- Collect Payment
- Work from home position
Closed Loop Specialist
T-Mobile
09.2018 - 03.2021
- Provides proactive and reactive support through inbound and outbound contact
- Provides customer resolution
- Completes training requirements to stay current on existing and new systems, products, promotions, and approaches
- Maintain proficiency in what we value and organizational requirements.
- Customer-facing reporting
- Client Relationship Management
- Cold Calling Skilled in outbound calling (Required)
- Cultivate account growth in response to customer needs and solutions.
MANAGER/MASSAGE THERAPIST
ReAwaken Wellness
09.2018 - 03.2021
- Lead employees
- Manipulate the client's soft tissue and joints
- Address clients’ injuries, alleviate muscle tension
- Promote overall well-being
- Stay up to date on training and skills
- Tailor therapeutic massage to clients
- Hire and train employees
- Delegate tasks to team members
- Conducting performance reviews
- Make decisions for their department
Patient Service Representative
Bon Secours
09.2018 - 03.2021
- Informing and assisting patients with any non-medical needs
- Scheduling patient appointments and making reminder calls.
- Greeting and directing patients to examination rooms
- Informing patients about delays and wait times
- Providing general assistance and patient tasks specific to the department
- Travel to multiple hospitals to provide patient services
- Healthcare customer service
Education
Bachelor of Science - Nursing
South University
Richmond, VA04-2027
Certified Nursing Aid - undefined
Community College Workforce Alliance
04.2024
High School Diploma -
Grove Ave Christian School
05.2010
Skills
- Retention
- Call Center
- Work From home
- Inbound and Outbound Calling
- Microsoft Word
- PowerPoint
- Office
- Excel
- Data Entry
- Data collection
- Communication
- Type 40 WPM
- Medical Terminology
- Office Setting
- Patient Care
- Home Health Care
- Basic nursing care
- Patient hygiene management
- Infection prevention
- Sterilization techniques
- Vital signs monitoring
- ADL support
- Monitoring patient conditions
- Compassionate care
- Catheter care
- Active listening
- Team collaboration
- Body mechanics knowledge
- Patient assistance
- Specimen collection
- Healthcare expertise
- Multitasking
- CPR certification
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
- BLS Certified
Timeline
Patient Care Technician
VCU Health
02.2025 - Current
Hospice Aide
Amedysis Hospice
05.2024 - 03.2025
Certified Nursing Assistant
Tyler's Retreat Rehabilitation Center
04.2024 - 04.2025
Account Tech Specialist
Maximus
12.2023 - 04.2024
Loyalty/Retention Specialist
SimpliSafe
09.2022 - 01.2023
Closed Loop Specialist
T-Mobile
09.2018 - 03.2021
MANAGER/MASSAGE THERAPIST
ReAwaken Wellness
09.2018 - 03.2021
Patient Service Representative
Bon Secours
09.2018 - 03.2021
Certified Nursing Aid - undefined
Community College Workforce Alliance
Bachelor of Science - Nursing
South University
High School Diploma -
Grove Ave Christian School
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