Summary
Overview
Work History
Education
Skills
Timeline
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Marlene Benjamin Okoro

Springfield

Summary

Dedicated security professional with proven track record in high productivity and task efficiency. Expertise in surveillance techniques, risk assessment, and emergency response coordination. Strong communication and teamwork skills enhance safety and security outcomes across various assignments.

Overview

8
8
years of professional experience

Work History

Records Manager /Administrative Assistance

Network Runners Inc.
Alexander
04.2024 - Current
  • Manage calendar appointments, file expense reports, compose and prepare confidential correspondences.
  • Handles all domestic and international travel reservations, cutting company travel expenses by 12%.
  • Answer and screen telephone calls, (15+ daily) in a courteous manner, while taking messages with high degree of accuracy.
  • Coordinate staff meetings.
  • Organize 21 monthly meetings and their logistical elements (scheduling, and materials).
  • Maintain electronic files with all support documentation and justification.
  • Perform liaison activities, built close working relationships with internal/external customers; facilitated communicates and enhanced cooperation among various organizations.
  • Interact with customers and answered incoming calls, assisted, or directed visitors or calls to the appropriate individual of office.

Administrative Support

TechSource - Inc.
Falls Church
04.2021 - 04.2024
  • Greeted customers/visitors and determined the appropriate point of contact and meeting time for their specific situations.
  • Participated in safety awareness and maintenance of a risk-free environment.
  • Accurately processed and prepared office supply for office staff.
  • Provided highly satisfied customer service, by engaging and interacting with all customers, and employees.
  • Responded appropriately to changes in direction or unexpected situations.
  • Tracked turning point and project completion status to include communications with internal/external customers.
  • Championed multiple key projects simultaneously with ever-expanding scope and changing environments.
  • Worked in groups/teams on special projects to accomplish program goals.

Security Guard

ManTech
Ft Belvoir
04.2017 - 04.2021
  • Ensured complete adherence to company policies, procedures, and standards, including inventory control, workplace safety, and loss prevention.
  • Assisted team members necessary in unloading warehouse merchandise, labelling products, and cleaning office areas.
  • Stocked, replenished, and organized inventory with accuracy and efficiency, completing task 10% faster than average associates.
  • Provided outstanding customer service, receiving 96% in customer service feedback surveys.
  • Analyzed operational reports, identifying underperforming metrics and implementing strategic solutions that have led to a 10% increase in revenue.
  • Identified potential security risks and recommended corrective actions.
  • Monitored closed circuit television systems.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Issued visitor badges and access cards to authorized personnel.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Provided escorts for employees entering and exiting the building after hours.
  • Assisted with searches of personnel, vehicles, packages.
  • Completed incident reports regarding violations of policies or procedures.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Observed surveillance cameras for any suspicious activity or intruders.

Education

Bachelor of Science - Computer Programming

PSI Institute For Computers
MD
06-2006

Skills

  • Computer skills
  • Problem Solving
  • Interpersonal Skills
  • Time Management
  • Communication skills
  • Teamwork
  • Records management
  • Customer service
  • Meeting coordination
  • Time management
  • Data entry
  • Attention to detail
  • Project management
  • Scheduling accuracy
  • Audit preparation
  • Access control
  • Risk assessment
  • Surveillance monitoring
  • Emergency response

Timeline

Records Manager /Administrative Assistance

Network Runners Inc.
04.2024 - Current

Administrative Support

TechSource - Inc.
04.2021 - 04.2024

Security Guard

ManTech
04.2017 - 04.2021

Bachelor of Science - Computer Programming

PSI Institute For Computers

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Marlene Benjamin Okoro