Marlon Hanson
Suffolk,VA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Night Auditor
Residence Inn Marriott
2022.01 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Fosse with 100% accuracy
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Assistant Manager
Wegmans
2021.04 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed strong working relationships with staff, fostering a positive work environment.
Service Team Leader
Wegmans
2019.01 - 2021.04
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
- Provided technical assistance with service operations and connected participants to external resources.
- Executed action plan to monitor development and progress of participants.
- Trained and assisted up to twenty-six service members regularly.
- Created weekly schedules for employees.
- Lead Incredible Customer Service seminars for employees.
- Trained and assisted up to 20 service members regularly.
Outlet Manager
Great Wolf Lodge Resort
2017.10 - 2019.01
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised and effectively trained 58 employees to decrease process lags and boost productivity.
- Assisted in recruiting, hiring and training of team members.
Overnight Stocker
Stop And Shop Supermarket
2016.07 - 2017.10
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Completed regular cycle counts and inventory audits.
Shift Manager
McDonald's
2014.04 - 2016.07
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Master of Science - Psychology
Norfolk State University
Norfolk, VA05.2025
Bachelor of Science - Criminal Justice
Fitchburg State University
Fitchburg, MA05.2021
Skills
- Microsoft Office
- Basic Food Service
- Account Balancing
- Two-Way Radio Operation
- Guest Services
- Customer Service
- Multitasking and Organization
- Nightly Audits
- Revenue Tracking
Timeline
Night Auditor
Residence Inn Marriott
2022.01 - Current
Assistant Manager
Wegmans
2021.04 - Current
Service Team Leader
Wegmans
2019.01 - 2021.04
Outlet Manager
Great Wolf Lodge Resort
2017.10 - 2019.01
Overnight Stocker
Stop And Shop Supermarket
2016.07 - 2017.10
Shift Manager
McDonald's
2014.04 - 2016.07
Master of Science - Psychology
Norfolk State University
Bachelor of Science - Criminal Justice
Fitchburg State University
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