Marlon Llamas
Alexandria
Summary
Enthusiastic server and bartender with a customer engagement and a solid foundation in mixology. Committed to maintaining high service standards and contributing to team training efforts to foster a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Server
Urban roast
Washington
05.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale systems.
- Assisted in training new servers on restaurant procedures and menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Le Bistro Restaurant
Alexandria
07.2024 - 05.2025
- Ensured that each guest was served courteously, quickly, and efficiently.
- Informed customers of daily specials and signature menu items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Bartender
Le Bistro Restaurant
Vienna
12.2023 - 05.2025
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
Bartender
Federicos ristaorante
Alexandria
10.2023 - 02.2024
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Upsold customers from shelf to premium brands to help boost sales.
Lifeguard
High Sierra Pools
Alexandria
05.2022 - 08.2023
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
Call Center Representative
Atento
Alexandria
06.2021 - 06.2022
- Maintained records of customer interactions, transactions, comments and complaints.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
Associate Bussines Administration - Brand Management
Ivy College
01-2027
Some College (No Degree) - Electrical Engineering
Universidad Industrial De Santander
Bucaramanga , Colombia Skills
- Basic accounting
- Safe service compliance
- Customer service ( calls , email, whatsApp,Telegram)
- Mixology knowledge
- Inventory management
- Training assistance
- Team collaboration
Timeline
Server
Le Bistro Restaurant
07.2024 - 05.2025
Server
Urban roast
05.2024 - Current
Bartender
Le Bistro Restaurant
12.2023 - 05.2025
Bartender
Federicos ristaorante
10.2023 - 02.2024
Lifeguard
High Sierra Pools
05.2022 - 08.2023
Call Center Representative
Atento
06.2021 - 06.2022
Associate Bussines Administration - Brand Management
Ivy College
Some College (No Degree) - Electrical Engineering
Universidad Industrial De Santander