Marnie Leskowyak

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Negotiated with vendors to secure best prices for parts and supplies.

Leveraged extensive understanding of Apple devices and technologies.

• Delivered exceptional results in hair styling and coloring by staying updated on industry trends and continuously refining techniques.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
• Increased sales revenue by identifying and targeting high-potential markets and customer segments.
• Reached performance objectives and generated over $Number in sales.
• Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
• Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
• Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
• Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
• Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
• Increased market share from Number to Number states by effectively implementing new sales systems.
• Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
• Decreased process lags by properly training agents on sales strategies, preferred procedures, and protocols.
• Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
• Shaped value-added solutions and approaches for key audiences by leveraging industry trends in customer marketplaces and industries.
• Supervised full-cycle sales delivery process by recruiting top talent and remaining up-to-date on product and system knowledge, customer service and administration.
• Supervised Number in-house and multi-state remote personnel to improve productivity and decrease workflow gaps.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Expanded retail operation through successfully developing Number stores.