Marqueta Steen
Newport News
Summary
Dynamic Human Resource Management Supervisor with the United States Air Force Reserve, skilled in process improvement and operations management. Achieved significant reductions in project completion times while fostering a motivating work environment. Expert in data analytics and training, enhancing team performance and morale through strategic leadership development initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor of Human Resource Management
United States Air Force Reserve
Langley
02.2022 - Current
- Developed strategies to improve team performance and productivity.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Streamlined workflow processes, reducing project completion times.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created content and materials for leadership development initiatives.
Resource Management Supervisor
United States Air Force, USAF
Shaw
05.2018 - 02.2022
- Provided guidance and direction on complex projects requiring multiple resources.
- Collaborated with other departments to streamline processes and improve efficiency.
- Facilitated communication between supervisors and employees regarding job expectations.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Reviewed employee timesheets for accuracy prior to submitting payroll information.
- Managed staff of 8 employees, ensuring adherence to company policies and procedures.
- Analyzed financial data to identify areas of improvement in cost savings or revenue growth opportunities.
- Prepared weekly reports summarizing departmental operations and progress against goals.
Leadership Development Coordinator
United States Air Force, USAF
Joint Base Lewis McChord
05.2014 - 05.2018
- Provided coaching sessions to enhance individual leaders' understanding of their roles within the organization.
- Developed and delivered leadership development curriculum, workshops, and programs.
- Advised senior management on potential areas for improvement in organizational culture.
- Conducted assessments to identify individual learning objectives and developmental needs of participants.
- Analyzed feedback from participants on effectiveness of program offerings.
- Assessed employee performance and provided feedback for improvement.
- Provided guidance to managers on best practices in developing their teams' leadership capabilities.
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Chandler, AZ04-2025
Associate of Applied Science - Education and Training Management
Air University
Montgomery, AL01-2018
Associate of Applied Science - Health Care Administration
Air University
Montgomery, AL01-2017
Skills
- Schedule development
- Negotiation
- Operations management
- Staff discipline
- Data analytics
- Risk management
- Budget management
- Training and mentoring
- Verbal and written communication
- Process improvement
- Change management
- Attention to detail
- Documentation and reporting
Certification
- SECURITY+, CompTIA, 03/2025
Timeline
Supervisor of Human Resource Management
United States Air Force Reserve
02.2022 - Current
Resource Management Supervisor
United States Air Force, USAF
05.2018 - 02.2022
Leadership Development Coordinator
United States Air Force, USAF
05.2014 - 05.2018
Bachelor of Arts - Psychology
University of Arizona Global Campus
Associate of Applied Science - Education and Training Management
Air University
Associate of Applied Science - Health Care Administration
Air University