Marquil Woodley
Hampton,VA
Summary
IT Technician with 8+ years of experience seeking to extend my experience and knowledge. Very dedicated and eager to learn everything the IT field has to offer. Proven ability to identify and resolve technical problems efficiently. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Service Technician 2
BURROUGHS
11.2022 - Current
- Troubleshoot and repair internal and external parts/functions on Safes and ATMS's
- Contracted with major banks, naval bases, state buildings, and major retail companies.
- Security cleared to be able to be around a large amount of cash daily.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
DESKSIDE IT SUPPORT TECHNICIAN
BELL TECHLOGIX
08.2021 - 11.2022
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
- Adheres to client policies and procedures while maintaining the integrity of the customer's data
- Maintains and updates work order tickets in client's ITSM tool
- Coordinates across multiple departments/vendors to provide support
ELECTRONIC TECHNICIAN
CENTRAL RADIO COMPANY INC
05.2021 - 08.2021
- Install, test, and troubleshoot wireless systems onboard naval vessels
- Perform daily operational test on systems
- Contracted with government shipyards around the world, Norfolk Public Schools, Norfolk Railroads, and many more
- Responsible for assembly and programming the wireless systems using Visiplex
- Ensure all daily check paperwork is completed accurately and in a timely manner
IT HARDWARE SPECIALIST
RICHMOND COMMERCIAL SERVICES
04.2018 - 08.2019
- Performed tasks such as the disconnection and reconnection of office monitors, desktops, laptops, printers, and phones
- Contracted with some large companies such as Dominion Energy, Capital One, VCU Medical Center, and some VA government buildings
- Traveled to varies universities located around the DMV such as James Madison, Redford, Old Dominion, Howard, Virginia Tech, and many more
Education
BACHELORS DEGREE - Information Technology
OLD DOMINION UNIVERSITY
Norfolk, VA09.2021
Skills
- Microsoft Office
- Customer Service
- Computer Skills
- Time Management
- Team Building
- Soldering
- Visiplex Programming
- Preventive Maintenance
- Software Provisioning
- Installation and repair
- Inventory management
- Attention to detail
Certification
- Samsung Systems Certification
- Asurion Certified
- OSHA 10 Maritime Certification
- Adobe Illustrator Certification
- Small Engine Repair Certification
- Unclassified System Administrator Certification
- Intermediate Security Clearance
- Tidel Service Certification
- Revolution Service Certification
- Numerous misc certifications pertaining to cash systems
Leadership Experience
- MARKETING AND GRAPHIC DESIGN DIRECTOR, INFORMATION SYSTEMS AND PROJECT MANAGEMENT PROFESSIONALS (ODU IT ORG), 08/19, 05/21, Content creator for all marketing, advertising, and promotional materials (Flyers), Responsible for advertising and promoting engaging org events using the org's social media accounts in which I was also responsible for managing.
- VOLUNTEER, VIRGINIA BEACH SPECIAL OLYMPICS, 03/18, CURRENT, Working with and assisting children with disabilities, Referee and staff for tournament sport events
Timeline
IT Service Technician 2
BURROUGHS
11.2022 - Current
DESKSIDE IT SUPPORT TECHNICIAN
BELL TECHLOGIX
08.2021 - 11.2022
ELECTRONIC TECHNICIAN
CENTRAL RADIO COMPANY INC
05.2021 - 08.2021
IT HARDWARE SPECIALIST
RICHMOND COMMERCIAL SERVICES
04.2018 - 08.2019
BACHELORS DEGREE - Information Technology
OLD DOMINION UNIVERSITY