Marquis Mcsweeney
Richmond
Summary
Dynamic and compassionate professional with experience at Barbara Benton's Royalty Daycare and expertise in Early Childhood Development and Customer Service. Excelled in creating nurturing environments and building strong relationships through effective communication and active listening. Certified in First Aid and CPR, adept at problem-solving and adaptability, enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Royalty Daycare
Barbara Benton
09.2023 - Current
- Associate's Degree in Early Childhood Development Education, (High School Diploma)
- CPR/First Aid
- Effective Communication, Ability to clearly communicate with children, parents, and coworkers.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Maintained child-friendly environment with access to outdoor activities.
- Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
Customer Service Staff Member
Publix Super Market
05.2021 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
Education
High School Diploma -
Meadowbrook High School
Chesterfield, VA05.2022
Skills
- State Board Certified CNA
- First Aid and CPR Certification
- Documentation skills
- Customer relationship management
- Adaptability
- Active Listening
- Time management
- Problem Solving
Timeline
Royalty Daycare
Barbara Benton
09.2023 - Current
Customer Service Staff Member
Publix Super Market
05.2021 - Current
High School Diploma -
Meadowbrook High School
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