Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Real Estate Assitant
Arlington Community Federal Credit Union
01.2022 - 01.2024
Enhanced client satisfaction by efficiently managing legal documents and correspondence.
Streamlined the contract review process for quicker turnaround times and increased efficiency.
Facilitated successful real estate transactions by preparing, reviewing, and finalizing relevant paperwork.
Conducted thorough title searches to identify potential issues and enable smooth property transfers between parties.
Managed multiple real estate closings simultaneously, ensuring timely completion of necessary tasks.
Improved office organization by implementing a comprehensive filing system for all property records and legal documents.
Provided exceptional customer service when addressing questions from both buyers and sellers concerning their respective transactions.
Senior Mortgage Loan Processor
Fifth Third Bank
01.2020 - 03.2021
Enhanced loan processing efficiency by streamlining documentation and verification procedures.
Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
Mortgage Loan Specialist
SunTrust
12.2015 - 12.2019
Ensured compliance with relevant regulations, maintaining thorough documentation for audit purposes.
Enhanced client satisfaction by providing accurate and prompt payoff quotes.
Expedited loan closing process through proactive coordination with title companies and attorneys.
Contributed to departmental goals by consistently meeting or exceeding performance metrics.
Supported management in the implementation of policy changes affecting the payoff department, ensuring seamless transitions for clients and staff alike.
Streamlined the contract review process for quicker turnaround times and increased efficiency.
Facilitated successful real estate transactions by preparing, reviewing, and finalizing relevant paperwork.
Customer Care Agent
Anthem
07.2014 - 12.2015
Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Streamlined communication channels for improved efficiency within the customer care team.
Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
Facilitated communication between patients, families and healthcare providers to support comprehension.
Researched and applied relevant healthcare laws and regulations to support compliance.
Educated patients and families on healthcare options and financial support resources.
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
Education
Accounting
Southern New Hampshire University
Hooksett, NH
05.2026
High School Diploma -
Thomas Jefferson High School
Richmond, VA
06.2003
Skills
Project Management
Title Searches
Quality Control
Patents and Trademarks
Client Service
Legal Document Reviewing
Customer Relationship Management
Title Deeds
Timeline
Real Estate Assitant
Arlington Community Federal Credit Union
01.2022 - 01.2024
Senior Mortgage Loan Processor
Fifth Third Bank
01.2020 - 03.2021
Mortgage Loan Specialist
SunTrust
12.2015 - 12.2019
Customer Care Agent
Anthem
07.2014 - 12.2015
Accounting
Southern New Hampshire University
High School Diploma -
Thomas Jefferson High School
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