Marquita Stith

Maintained cleanliness of cafe by cleaning tables and restrooms. Stamped bags and coffee sleeves.

• Managed territory operations to ensure compliance with merchandising standards and client expectations.
• Trained and mentored new representatives on effective sales strategies and product knowledge.
• Analyzed market trends to optimize product placement and enhance visibility in retail locations.
• Developed strong relationships with clients to foster loyalty and drive repeat business opportunities.

• Accurately placed materials on shelves, in racks or other designated storage areas in an orderly manner. Recorded unit quantities and handled or moved materials with scanner equipment. Inspected product load for accuracy and safely transported it around the warehouse. Transported goods from racks, shelves and vehicles. Followed proper selection procedures as established by the company. Worked at a rapid pace to meet tight deadlines.

• Checked menus to verify current selection availability and cleanliness. Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Assisted servers and dining room hosts, quickly responding to guests' needs. Stocked and maintained silverware, linens and condiments. Greeted guests in a pleasant and courteous manner. Monitored the event hall to ensure empty waters were filled, patrons requests were addressed and unwanted dishes were cleared. Checked that all food trays contained the required items and transported them from the kitchen to the banquet hall. Guided guests through the dining rooms and provided needed assistance. Handled all food and dining ware in accordance with company policy and health and safety guidelines.

• Administered all point-of-sale opening and closing procedures. Sought opportunities to up-sell and add-on additional merchandise. Utilized established and novel strategies to upsell items such as accessories and related purchases. Computed sales prices, totaled purchases and processed payments. Placed special orders and called other stores to find desired items. Retrieved alternate items and sizes for customer. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Stocked and rotated inventory regularly. Educated customers on product and service offerings. Prepared products for sales floor and created appealing product displays. Operated a cash register to process cash, check and credit card transactions. Organized and displayed items in visually appealing manner.

• Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Educated customers on product and service offerings. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Worked as a team member to provide the highest level of service to customers. Described use and operation of merchandise to customers. Demonstrated that customers come first by serving them with a sense of urgency. Marked clearance products with updated price tags. Verified that all merchandising standards were maintained on a daily basis. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept the showroom clean and maintained neat, orderly product displays. Kept current on market and product trends to effectively answer customer questions. Maintained friendly and professional customer interactions. Resolved customer problems by investigating issues, answering questions and building rapport. Built customer confidence by actively listening to concerns and giving appropriate feedback. Answered customers' questions and addressed problems and complaints in person and via phone. Placed special merchandise orders for customers.

• Took initiative to find extra tasks when scheduled duties were completed. Prepared items according to written or verbal orders, working on several different orders simultaneously. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Worked well with teammates and openly invited coaching from the management team. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Quickly and efficiently processed payments and made accurate change. Communicated clearly and positively with co-workers and management. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Resolved guest complaints promptly and professionally. Cleaned food preparation areas, cooking surfaces, and utensils. Carefully maintained sanitation, health and safety standards in all work areas. Properly portioned and packaged take-out foods for customers. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Correctly received orders, processed payments and responded appropriately to guest concerns.

• Performed varied activities to contribute to group projects.

• Kept carpets and floor clear of debris. Maintained safe food handling standards at all times. Answered phones politely and promptly while accurately recording and confirming reservations. Hand-washed dishes and glassware thoroughly. Assisted servers and dining room hosts, quickly responding to guests' needs. Assisted servers and dining room hosts, quickly responding to guests' needs. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Suggested additional items to customers to increase restaurant sales. Resolved complaints from guests by listening to issues and notifying restaurant manager. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Recorded orders and partnered with team members to serve food and beverages. Checked on guests to ensure satisfaction with each food course and beverages.

• Maintained visually appealing and effective displays for the entire store. Evaluated and processed customer returns and helped customers make alternate sections. Established rapport through excellent communication, resulting in closed sales. Replenished floor stock and processed shipments to ensure product availability for customers. Sought opportunities to up-sell and add-on additional merchandise. Built and maintained effective relationships with peers and upper management. Prepared products for sales floor and created appealing product displays. Placed special orders and called other stores to find desired items. Interfaced with customers, determined needs, provided recommendations and up-sold services.