Marshall N. Dodd
Christiansburg,VA
Summary
Motivated and organized self-starter with a wide range of experience in several fields. I am a recent magna cum laude graduate with foundational IT knowledge. Seeking a challenging position where I can learn, grow, and serve others.
Overview
17
17
years of professional experience
Work History
Janitor
Camrett Logistics via Elwood Staffing
08.2023 - 04.2025
- Cleaned 8 working restrooms and emptied office trash
- Organized and restocked janitor's closets
- Restocked lunch room supplies
- Discarded wood and strapping and maintained warehouse cleanliness for a 13 acre facility.
Prep Chef
Fruit Ninjas
04.2023 - 11.2023
- Cut and packaged fresh fruit
- Printed and applied product stickers
- Restocked shelves and maintained kitchen cleanliness.
- Advised of reorder requirements for 1st shift
Laborer
Turman Lumber Company
08.2022 - 08.2023
- Stacked lumber onto carts with heights of 17,19, 21, etc. layers
- Banded and painted lumber for identification and cart changeover
- Assisted other employees
- Cleaned at end of week
Floater
Grupo Bimbo (formerly Wholesome Harvest Baking)
07.2021 - 07.2022
- Performed quality checks and monitored temperature and humidity-controlled environments.
- Ensured proper proofing times and monitored oven, boiler, rack loader and other equipment.
- Moved bagel racks, wore necessary PPE, and assisted other team members.
- Wrote times on carts for proofing.
- Monitored line for stoppages and product quality at 12 bagels a second
Order Filler
Carilion Materials Management via EvolutionHR
03.2021 - 06.2021
- Pulled medical equipment from printed tickets, ensuring proper routing, and prepared for shipment
- Separated printed tickets into various route trays and assisted other team members
- Achieved speeds at the 90th percentile with an outstanding accuracy
Baker
Grupo Bimbo
06.2017 - 10.2020
- Operated line 5 oven, ensuring product conformed to specifications and standards.
- Wore appropriate PPE, followed safety procedures and cleaned oven when necessary.
- Monitored equipment for anomalies and fixed, adjusted or contacted maintenance. Observed product size, color, shape, and consistency and adjusted. Maintained oven temperature and line speeds.
- Relieved the rack puller for breaks moving racks to and from temperature controlled environments.
- Supervised rack puller and ensured proper proofing times and first-in first-out pull order.
- Communicated with mixing, packing, receiving and supervisors to expedite product flow.
- Maintained logs for proofing and retarding times, oven exit temperatures, wing loader maintenance, and ingredients used for traceability. Filled out process control sheets and consulted the schedule.
Assembler
Rhenus Automotive/ Mack Truck via Luttrell Staffing
03.2020 - 07.2020
- Assembled various parts onto cab with power tools using proper torque specifications
- Applied 2 VIN labels and other decals, ran electrical test, and moved Cab to chassis line
Bookseller
MarshallBooks LLC
04.2015 - 02.2018
- Achieved 100% customer satisfaction based on direct customer feedback
- Increased product diversity with new purchasing venues while maintaining profitability.
- Provided an informative shopping experience with listings and photos featuring important product details.
- Analyzed data for cost effective acquisition and addressed customer questions and feedback.
- Purchased equipment and supplies, set procedures, and supervised feedback request submissions
Technical Analyst
Allstate Insurance Company
10.2008 - 02.2017
- Investigated and resolved technical issues and provided information and technical support via phone and chat for independent insurance agents.
- Updated and edited work process documents for accuracy, completeness, and understandability.
- Completed contact management entries for quality assurance and trend analysis.
- Mentored and assisted employees with troubleshooting, document creation and information retrieval.
- Collaborated with coworkers, other KCS2s, level II and the business process consultants to create effective procedures, address potential trends and submit system improvements.
Education
Bachelor of Science - IT, software analysis and development
American Intercontinental University
Atlanta, Ga05.2024
Skills
- Problem solving
- Used KCS (Knowledge-Centered service) database and partnered with level II to resolve issues with insurance quoting software
- Collaborated with KCS2 coworkers, level II analysts, and the business process consultants to create effective procedures, address potential trends, and submit system improvements
- Collected, collated, and analyzed acquisition and sales data in Excel to determine product acquisition viability and profitability
- Writing and communication
- Updated and edited KCS database work process documents for accuracy, completeness, and understandability, receiving an Allstate presidential award for maintaining KCS database health
- Completed contact management entries for quality assurance and trend analysis
- Provided an informative shopping experience with listings and photos featuring important product details and achieved 100% customer satisfaction
- Maintained logs for proofing and retarding times, oven exit temperatures, wing loader maintenance, and ingredients used for traceability Filled out process control sheets and consulted the schedule
- Communicated with mixing, packing, receiving and production supervisors via hand signals, speech, radio, and intercom for coherency and expedited product flow
- Organizing
- Designed, implemented, and maintained multimedia training lessons containing a test and interactive exercises
- Supervised rack puller and ensured proper proofing times and first-in first-out pull order while communicating with mixing, packing, receiving, and supervisors to expedite product flow
Timeline
Janitor
Camrett Logistics via Elwood Staffing
08.2023 - 04.2025
Prep Chef
Fruit Ninjas
04.2023 - 11.2023
Laborer
Turman Lumber Company
08.2022 - 08.2023
Floater
Grupo Bimbo (formerly Wholesome Harvest Baking)
07.2021 - 07.2022
Order Filler
Carilion Materials Management via EvolutionHR
03.2021 - 06.2021
Assembler
Rhenus Automotive/ Mack Truck via Luttrell Staffing
03.2020 - 07.2020
Baker
Grupo Bimbo
06.2017 - 10.2020
Bookseller
MarshallBooks LLC
04.2015 - 02.2018
Technical Analyst
Allstate Insurance Company
10.2008 - 02.2017
Bachelor of Science - IT, software analysis and development
American Intercontinental University
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