Marshall Ray
Mechanicsville
Summary
Seasoned Store Manager with 17 years of experience specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
22
22
years of professional experience
Work History
Executive Team Leader
Target
05.2023 - Current
- Learn and create a service culture that prioritizes guest experiences and develops, model, and trains team leaders on expectations to deliver a standard customer service.
- Drive total sales to impact store profitability.
- Manage food and beverage services, alcohol sales, replenishment accuracy, presentation and merchandising; as well as online, real-time fulfillment operations and sales.
- Develop strategies through workload planning to ensure the timeliness and efficiency of workload completion.
- Conduct regular check-ins for sales floor task completions and backroom areas to identify gaps and develop plans for improvement.
- Drives food safety regulations to ensure OHSA compliance within daily operations.
- Holds team accountable to ethical conduct, integrity, safety and service standards.
- Anticipates store trends and creates strategies unique to operational success when needed.
- Creates effective schedules to ensure products are fresh, properly prices and in stock for customers.
- Ensure fulfillment orders are picked up daily and on time, as well as for presentation and food service centers.
- Build consistent logistical routines to ensure state and federal regulations are met with recalls, recycling and waste management routines.
- Manged 70-100 employees in a fast paced, constantly changing environment through efficient planning and communication.
Executive Team Leader
Target
05.2022 - 05.2023
- Lead and champion digital offerings and loyalty programs to ensure the team can inform and educate benefits to guests and enhance their shopping experience.
- Mange leaders to encourage training completion and provide opportunities to drive proficiencies for "front store" experience.
- Personalize recognition and appreciation to team and guests in order to create a professional centric atmosphere and culture.
- Ensure prompt response times for complaints and supports team with resolutions.
- Stay up to date with major promotions, brands, and launch events.
- Be a store safely advocate, along with driving ethical conduct, integrity and compliance.
- Use guest survey reporting tools to understand feedback and guest experiences in order to improve interactions and recognize results.
- Drive efficiency with drive up strategies and store pick up orders along with fast and efficient check lanes and guest service. processes.
Store Manger
Dick's Sporting Goods
06.2020 - 05.2022
- Applied performance data to evaluate and improve operations, target business conditions and forecast needs.
- Maximized sales and minimized shrinkage through customer service and adherence to standard practices.
- Devised processes to boost long-term business success and increase profit margins.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed 60+ store employees successfully in fast-paced environment through proactive communication.
Assistant Store Manager
Dick's Sporting Goods
01.2011 - 06.2020
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to address concerns and questions, plan improvements, and goals.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Promoted professional growth and talent development of each associate to drive performance excellence.
- Directed merchandising and promotion efforts for business segment with greatest sales volume.
Retail Sales Associate
Dick’s Sporting Goods
01.2007 - 01.2011
- Helped customers complete purchases, locate items and join reward programs.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
Intramural Sports Supervisor - Part-Time
Old Dominion University
01.2003 - 01.2007
- Assisted in the recruitment, hiring and training of new intramural officials and staff.
- Monitored staff for performance, professionalism and service quality.
- Helped customize plans for specific groups based on age or ability level.
- Empowered staff to independently handle common issues and maintain strict safety standards.
- Assisted with the administration of the on-site intramural program.
Education
Bachelor of Arts - English
Old Dominion University
2007
Skills
- Training Management
- Recruitment and Hiring
- Policy Development and Enforcement
- Performance Assessment
- Budget Control
- Sales Tracking
- Business development and planning
- Goals and performance
- Relationship building and management
- Customer relationships
Accomplishments
- Trusted Advisor for Fitness and Team Sports Division
- Richmond District Inclusion and Diversity Leader
- Tidewater District ASM of the Year (2017-2018)
Timeline
Executive Team Leader
Target
05.2023 - Current
Executive Team Leader
Target
05.2022 - 05.2023
Store Manger
Dick's Sporting Goods
06.2020 - 05.2022
Assistant Store Manager
Dick's Sporting Goods
01.2011 - 06.2020
Retail Sales Associate
Dick’s Sporting Goods
01.2007 - 01.2011
Intramural Sports Supervisor - Part-Time
Old Dominion University
01.2003 - 01.2007
Bachelor of Arts - English
Old Dominion University
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