Martha Gebru
Woodbridge
Summary
Professional in patient access with proficiency in handling patient inquiries, managing admissions, and ensuring accurate data entry. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in healthcare systems, communication, and problem-solving with reliable and flexible approach.
Overview
6
6
years of professional experience
Work History
Patient Access Associate III
Inova
Lorton, VA
03.2025 - Current
- Provide high-quality patient access services in a fast-paced healthcare environment while maintaining accuracy and professionalism.
- Verify insurance coverage, payment methods, referrals, and authorizations using multiple systems.
- Explain insurance benefits and patient financial responsibility clearly and compassionately.
- Communicate scheduling changes effectively with patients, physicians, and clinical staff.
- Identify payroll authorization and referral requirements and educate patients accordingly.
- Recognize issues requiring escalation and collaborate with leadership for resolution.
- Maintain patient safety standards by reporting hazards and initiating protective actions.
- Consistently meet productivity benchmarks while reducing errors through workflow improvements.
Clinical Coordinator
Beltway Medical Group
Fairfax, VA
10.2023 - 06.2024
- Coordinated daily clinical and administrative operations in compliance with HIPAA regulations.
- Managed patient intake, documentation, consenting, screening, and enrollment processes.
- Collected and entered patient demographics, insurance, and financial data into EHR systems.
- Performed charge entry, claim submission, denial resolution, and follow-up with payers.
- Conducted Medicare reviews and ensured compliance with billing guidelines.
- Assisted with budgeting, expenditure tracking, and operational reporting.
- Developed and improved clinic workflows to enhance efficiency and patient experience.
Clinical Coordinator
Prince William Chiropractic Clinic
Woodbridge, VA
08.2022 - 10.2023
- Oversaw front-office and clinical coordination duties while maintaining regulatory compliance.
- Authorized treatments per established protocols and ensured adequate supply inventory.
- Scheduled appointments and managed patient records using ChiroTouch software.
- Verified insurance coverage and collected payments via cash, check, and credit card.
- Supported billing preparation through accurate data collection and documentation.
- Assisted with staff recruitment, onboarding, and performance reporting.
Office Manager
Painfree Chiropractic & Rehab
Alexandria, VA
01.2022 - 07.2022
- Managed daily office operations including scheduling, billing, staff supervision, and patient flow.
- Trained and supervised staff to maximize productivity and service quality.
- Collected and processed patient payments and resolved unpaid or underpaid accounts.
- Developed flexible payment plans to improve revenue collection.
- Maintained accurate electronic and physical patient records in compliance with HIPAA.
- Entered CPT and ICD-10 codes into billing software and supported insurance filing.
Administrative Assistant
DaVita Dialysis Center
Lorton, VA
08.2020 - 08.2021
- Managed multi-line phone systems and provided exceptional patient service.
- Supported clinical and administrative teams with scheduling, documentation, and communication.
- Documented patient medical and insurance information accurately.
Patient Care Technician
DaVita Kidney Care
Lorton, VA
10.2019 - 05.2021
- Delivered direct patient care during dialysis treatments under RN supervision.
- Monitored and documented vital signs, lab specimens, and treatment data.
- Performed dialysis machine setup, water room testing, and infection control procedures.
- Responded to emergency situations following established clinical protocols.
- Maintained patient advocacy, safety, and quality standards.
Customer Service Associate
Best Buy
Alexandria, VA
03.2020 - 02.2021
- Delivered high-quality customer service by resolving billing and service concerns effectively.
- Educated customers on products and services, enhancing their understanding of payment options.
- Handled customer calls efficiently to meet productivity targets.
Education
High School Diploma -
Washington-Lee High School
Arlington, VANo Degree -
University of Virginia At Wise
WiseSkills
- Patient access
- Insurance verification
- Patient registration
- Medical billing
- Medical coding
- Payment processing
- Medicare Reviews
- Electronic Health Records (EHR)
- Revenue Cycle Support
- HIPAA & OSHA Compliance
- Healthcare compliance
- Process improvement
- Patient Flow & Scheduling
- Conflict resolution
- Team coordination
- Problem solving
- Patient Advocacy
Languages
English
Native or Bilingual
Amharic
Professional Working
Timeline
Patient Access Associate III
Inova
03.2025 - Current
Clinical Coordinator
Beltway Medical Group
10.2023 - 06.2024
Clinical Coordinator
Prince William Chiropractic Clinic
08.2022 - 10.2023
Office Manager
Painfree Chiropractic & Rehab
01.2022 - 07.2022
Administrative Assistant
DaVita Dialysis Center
08.2020 - 08.2021
Customer Service Associate
Best Buy
03.2020 - 02.2021
Patient Care Technician
DaVita Kidney Care
10.2019 - 05.2021
High School Diploma -
Washington-Lee High School
No Degree -
University of Virginia At Wise