Summary

Overview

Work History

Education

Skills

Timeline

Martha Sharpe

Louisa

Summary

Dynamic and compassionate professional with extensive experience in personal care and customer service, notably at Fas Mart. Excelled in providing emotional support and implementing care plans, enhancing client well-being. Demonstrated exceptional housekeeping and patient management skills, contributing to a 20% improvement in client satisfaction. Skilled in building strong relationships and adept at multitasking under pressure.

Overview

years of professional experience

Work History

Deli Clerk

Fas Mart

01.2019 - 08.2021

Operated patient lifting devices to safely transfer individuals with mobility challenges.
Applied wound care techniques to manage and dress minor injuries and surgical sites.
Monitored vital signs, such as blood pressure and heart rate, to track patient health status.
Made meals.
Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Built strong relationships with clients to deliver emotional support and companionship.
Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Promoted independence with structured routines and clear communication to support clients in their daily lives.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Personal Care Assistant

Consumer Direct Personal Care

11.2022 - Current

Operated patient lifting devices to safely transfer individuals with mobility challenges.
Applied wound care techniques to manage and dress minor injuries and surgical sites.
Monitored vital signs, such as blood pressure and heart rate, to track patient health status.
Made meals.
Provided emotional support and companionship to enhance patient well-being and reduce feelings of isolation.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Built strong relationships with clients to deliver emotional support and companionship.
Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Promoted independence with structured routines and clear communication to support clients in their daily lives.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Sales Associate

Advanced Auto Parts

01.2021 - 01.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Facilitated all store policy-related tasks including managing returns, exchanges, and refunds.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Increased customer loyalty with personalized shopping experiences and attentive service.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Managed inventory to ensure product availability, contributing to uptick in sales.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Led team meetings focused on sales techniques and product features, boosting overall team performance.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Recommended complementary purchases to customers, increasing revenue.
Monitored customers for signs of security concerns and escalated issues to management.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Wrapped, boxed and weighed bakery department products.
Performed cash, card, and check transactions to complete customer purchases.

Food Service Worker

McDonald’s

01.2020 - 02.2021

Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Promoted a positive work environment through effective communication with colleagues and supervisors.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Made food according to standard recipes with requested changes for customer satisfaction.
Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Developed and maintained positive relationships with customers to enhance service.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Delivered exceptional service by promptly addressing customer concerns and special requests.
Learned other teammates' work tasks to train as backup.
Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Set up and broke down food service lines quickly to maintain service flow.
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Participated in regular trainings to stay current on industry best practices and trends.
Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Streamlined checkout process, reducing wait times for customers.
Enhanced team efficiency with streamlined food preparation processes.
Boosted customer satisfaction, promptly addressing and resolving complaints.
Maintained accurate records of food temperatures to ensure safety standards were met.
Enhanced customer loyalty, remembering regulars' names and orders.
Improved team morale by organizing regular staff meetings and feedback sessions.
Conducted daily equipment checks to ensure operational efficiency.
Managed inventory levels to prevent shortages and reduce waste.
Prepared variety of menu items following specific recipes to ensure customer satisfaction.
Optimized food presentation to enhance customer dining experience.
Implemented waste reduction strategies, contributing to cost savings.
Increased repeat business with high standards of food quality and service.
Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
Reduced food preparation times by organizing workstations effectively.
Improved dining experience by maintaining clean and organized eating area.
Assisted in menu development to cater to wider variety of dietary preferences.
Collaborated with kitchen staff to plan and execute special events without hitches.
Fostered positive dining atmosphere by offering exceptional customer service.
Trained new staff on proper food handling and customer service techniques for better onboarding.
Cleaned and organized kitchen, dining and service areas.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Monitored food quality and freshness throughout day.
Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Greeted customers and answered inquiries regarding menu items and specials.
Processed customer payments and balanced cash drawers.
Kept register accurate through correct billing, payment processing, and cash management practices.
Demonstrated knowledge of menu items and corresponding ingredients.
Verified prepared food met standards for quality and quantity before serving to customers.
Adjusted food preparation methods in accordance with customer requests.
Portioned and wrapped food to place directly on plates for service to patrons.
Utilized POS system to receive and process food and beverage orders.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Observed diners to respond to additional requests and determine when meal completed.

Property Preservation Manager

Preservation Worxs

05.2010 - 03.2019

Coordinated with local authorities for permits and approvals needed for various property preservation tasks.
Performed regular site visits to monitor progress and ensure adherence to project specifications.
Prioritized urgent tasks based on client requirements, property condition, and market trends.
Reduced property vacancy rates by quickly addressing tenant concerns and coordinating repairs.
Ensured compliance with local, state, and federal regulations by staying up-to-date on industry guidelines.
Enhanced property value by conducting thorough inspections and identifying necessary repairs.
Maintained accurate records of completed projects, including photographs, reports, invoices, and correspondence with clients.
Safeguarded properties from vandalism or theft by installing security measures such as fencing, boarding windows, or alarm systems when required.
Negotiated contracts with service providers to obtain cost-effective solutions for clients'' properties while maintaining high standards of service quality.
Assisted in the acquisition of new properties by providing expert assessments of potential investments based on market trends and renovation costs.
Increased client satisfaction with timely completion of work orders and detailed status updates.
Collaborated with other specialists to complete large-scale projects within tight deadlines.
Managed vendor relationships to ensure quality workmanship at competitive prices.
Conducted employee training sessions to equip team members with the latest industry knowledge and best practices in property preservation.
Evaluated performance metrics regularly to identify areas of improvement in processes related to property preservation.
Streamlined property maintenance processes for increased efficiency and reduced turnaround times.
Improved operational efficiency by implementing new software for tracking work orders and managing inventory levels.
Facilitated timely communication between clients, vendors, tenants ensuring that all parties were kept informed about ongoing projects or issues affecting their properties.
Established strong relationships with clients by consistently delivering high-quality work on time and within budget expectations.
Developed comprehensive property preservation plans for clients, outlining budget requirements, timelines, and project scope.
Conducted regular inspections of both interior and exterior of properties for damage.
Collected and maintained careful records of rental payments and payment dates.
Kept properties in compliance with local, state, and federal regulations.
Communicated effectively with owners, residents, and on-site associates.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Coordinated appointments to show marketed properties.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Delivered emergency 24-hour on-call service for tenants on building issues.
Maximized rental income while minimizing expenses through effective planning and control.
Responded to Common Area Maintenance (CAM) inquiries.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Generated leads for sales and rental properties through cold calls and referrals.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Completed annual rent calculations using housing database software.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Generated professional networks by engaging in professional, industry and government organizations.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Planned special events such as lotteries, dedications and project tours.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Coordinated repair projects with contractors, ensuring completion within budget and on schedule.
Ensured timely rent collection through proactive follow-ups and implementation of efficient payment systems.
Managed a diverse portfolio of residential and commercial properties, maintaining strong relationships with both owners and tenants.
Identified cost savings opportunities in vendor contracts, negotiating better terms for property owners.
Implemented preventative maintenance programs to minimize property damage and extend the life of building systems.
Maintained accurate records of all property transactions, including leases, rent payments, and maintenance expenses.
Assisted in the acquisition process for new properties by providing expert analysis of potential investments'' viability.
Improved property conditions by conducting regular inspections and addressing maintenance issues promptly.
Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or lease violations.
Enhanced tenant satisfaction through timely resolution of concerns and effective communication with property owners.
Advised property owners on best practices for maximizing income potential while maintaining positive tenant relations.
Collaborated with legal professionals to resolve tenant disputes, minimizing potential liabilities for property owners.
Provided comprehensive training to newly hired staff members to uphold high standards of service excellence across all managed properties.
Regularly reviewed market trends to ensure competitive rental pricing for each managed property.
Leveraged technology tools to streamline daily operations, saving time while increasing overall efficiency in managing properties.
Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Tracked project costs and other financial metrics to maximize profitability.
Developed and implemented construction plans according to client specifications and expectations.
Monitored construction sites for compliance with safety regulations and adherence to standards.
Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Negotiated labor contracts with general contractors and subcontractors.
Prepared detailed project estimates and reports for management review.
Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
Assisted in organizing and overseeing assignments to drive operational excellence.
Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
Scheduled utility service providers according to project timelines.
Collaborated with structural engineers to evaluate structural integrity of projects.
Obtained building and specialty permits from local jurisdictional agencies.
Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Led design and development of residential and commercial buildings.
Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.

Education

High School Diploma -

Penn Foster Career School

Scranton, PA

04.2016

Skills

Grooming assistance
Emotional support
Personal hygiene assistance
Housekeeping tasks
Compassionate caregiving
Behavior management
Dressing assistance
Compassionate patient care
Behavior redirection
Light housekeeping
Compassionate care
Care plan implementation
Meal preparation
Housekeeping
Direct patient care
Meal planning
Medication administration
Household tasks
Patient management
Client transportation
Patient assessments
Transportation assistance

Medical records management
Client rapport
Stress management
Medication management
Nutrition monitoring
Physical therapy support
Client relationship management
Nutrition planning
EMR / EHR
Indirect patient care
Incapacitation care
Memory care techniques
Chronic disease management
Case management
Medical office administration
Household organization
Observational skills
Fall prevention
Patient awareness
Activities of daily living support
First aid and CPR
Adaptable under pressure

Timeline

Personal Care Assistant

Consumer Direct Personal Care

11.2022 - Current

Sales Associate

Advanced Auto Parts

01.2021 - 01.2023

Food Service Worker

McDonald’s

01.2020 - 02.2021

Deli Clerk

Fas Mart

01.2019 - 08.2021

Property Preservation Manager

Preservation Worxs

05.2010 - 03.2019

High School Diploma -

Penn Foster Career School

Martha Sharpe

Summary

Overview

Work History

Deli Clerk

Personal Care Assistant

Sales Associate

Food Service Worker

Property Preservation Manager

Education

High School Diploma -

Skills

Timeline

Personal Care Assistant

Sales Associate

Food Service Worker

Deli Clerk

Property Preservation Manager

High School Diploma -

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