Marvin Woodley
Virginia Beach
Summary
Skilled CNC Programmer and IT Support Specialist with a proven track record at Titan Talent Development and Action Fabricating. Excelled in enhancing machine uptime and customer satisfaction through expert troubleshooting and effective communication. Mastery in G-code and Microsoft Excel, alongside a customer service-oriented approach, significantly improved operational efficiency and client retention.
Organized and efficient Data Entry Clerk with 8 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNC Programmer and DATA Entry Operator
Titan Talent Developement
09.2024 - Current
- Increased machine uptime by troubleshooting and resolving programming errors promptly.
- Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
- Analyzed job orders and performed necessary calculations while modifying existing programs for increased efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Data Entry Clerk, Customer Service Representative
Atlas North America LLC
03.2024 - 09.2024
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CNCProgrammer,IT Support Specialist Data Entry
Action Fabricating
06.2016 - 01.2024
- Translated work orders and blueprints into machining parameters and plans.
- Collaborated with engineering teams to design and implement efficient manufacturing processes for new products.
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Managed vendor relationships to ensure reliable service delivery while maintaining cost efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT07-2027
CompTIA Security+ Education - Security+
CompTIA
07-2023
Skills
- CNC programming
- G-code expertise
- Hardware installation
- Help desk support
- Microsoft Word
- Microsoft Excel
- Data entry
- Customer Service-oriented
- Word processing
- Filing and data archiving
Certification
- CompTIA Certification
CompTIA Security+ Certified
It validates the foundational skills in IT security. It is designed for professionals who want to demonstrate their knowledge and expertise in various aspects of cybersecurty. The certification covers threats, attacks, vulnerabilities, architecture, design, implementation, incident response, risk and compliance.
Timeline
CNC Programmer and DATA Entry Operator
Titan Talent Developement
09.2024 - Current
Data Entry Clerk, Customer Service Representative
Atlas North America LLC
03.2024 - 09.2024
CNCProgrammer,IT Support Specialist Data Entry
Action Fabricating
06.2016 - 01.2024
No Degree - Cybersecurity And Information Assurance
Western Governors University
CompTIA Security+ Education - Security+
CompTIA
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