Summary
Overview
Work History
Education
Skills
Timeline
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Mary Bagwell-Johnson

Abingdon

Summary

Dynamic Senior Theater Manager with a proven track record at Legacy Theaters, excelling in customer service and facility management. Enhanced audience satisfaction through strategic marketing initiatives and fostered a positive work culture, boosting employee morale. Skilled in problem-solving and multitasking, consistently delivering exceptional results in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Senior Theater Manager

Legacy Theaters
11.2022 - Current
  • Coordinated daily theater operations.
  • Supported box office management by processing ticket sales and customer inquiries.
  • Maintained cleanliness and organization of public spaces within the theater venue.
  • Adapted quickly to changing situations, providing on-site support during events and performances.
  • Boosted employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities.
  • Contributed to revenue growth with strategic marketing initiatives and promotional campaigns that attracted new audiences.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Collaborated with team members to ensure smooth setup and breakdown of concessions.
  • Money management

Lead Sales Associate

ABC Stores
02.2015 - 10.2016
  • Implemented inventory management practices to optimize stock levels and reduce shrinkage.
  • Handled cash register operations and customer transactions to process payments.
  • Responsible for safe and deposit management.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Delivered excellent customer service for repeat business and referrals.

Substitute Teacher, K-12

Washington County Virginia Schools
08.2008 - 06.2015
  • Followed lesson plans designed by absent teachers.
  • Managed classroom behavior effectively, fostering a positive and respectful learning environment.
  • Supervised lunchroom and recess activities.
  • Collaborated with school staff to ensure smooth transitions during teacher absences and maintain educational continuity.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Provided constructive feedback to students, promoting academic growth and personal development.
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Enforced school and class rules to maintain order in classroom.

Education

Bachelor of Arts - Fine Arts, Theatre, Education

Emory & Henry College
Emory, VA
06-2008

Skills

  • Health and safety
  • Artistic vision
  • Facility management
  • Ticket sales
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Adaptability
  • Delegating work
  • Staff hiring
  • Customer retention
  • Money management

Timeline

Senior Theater Manager

Legacy Theaters
11.2022 - Current

Lead Sales Associate

ABC Stores
02.2015 - 10.2016

Substitute Teacher, K-12

Washington County Virginia Schools
08.2008 - 06.2015

Bachelor of Arts - Fine Arts, Theatre, Education

Emory & Henry College

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Mary Bagwell-Johnson