Mary Diaz
Hampton
Summary
Over 10 years of experience in customer service with a strong focus on healthcare. Advanced Certified Medical Assistant skilled in clinical procedures, patient education, and administrative tasks. Proficient in medical terminology, electronic health records, and HIPAA regulations, leading to improved patient care and procedural efficiency. Excellent listening and typing skills, with a commitment to continuous learning and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Advanced Certified Medical Assistant (CMA)
Riverside Health Systems
Newport News
08.2018 - Current
- Triaged patients upon arrival to enhance workflow efficiency.
- Served as liaison between patients and providers to address concerns promptly.
- Scheduled patient appointments and coordinated record retrieval from external offices.
- Assisted providers in surgical scheduling and preparation of necessary information.
- Collected and packaged biological specimens for diagnostic testing with precision.
- Maintained examination room cleanliness by stocking supplies and disposing of waste.
- Documented patient notes and clinical information to support continuity of care.
- Monitored vital signs, documented findings, and alerted physicians to abnormalities.
Certified Nursing Assistant
Riverside Health Systems
07.2012 - 09.2016
- Responsibilities include, but are not limited to: observing patients, reporting any health issues to the supervising nurse
- To take care of patients personal hygiene, including bathing, shaving, restroom, bedpan, emptying foley bags, taking vital signs (i.e
- Temperature, pulse, blood pressure, respirations), glucose testing, setting up meal trays and assisting patients with meals, making beds, keeping patient area clean and safe, bringing patients to and from therapy and testing, turning bed ridden patients to prevent sores, charting and documenting all patient activity, including daily intake and output
- Keeping nurses station organized and clean at all times, answering telephones and directing calls where needed
- Checked patients in and out, put together and broke down charts, Filled in for Unit Secretary when needed
Secretary, Office Assistant
ABR, Inc
06.2011 - 07.2012
- Responsibilities include, but are not limited to: Creating invoices using Quickbooks, sending out invoices, Counting Payroll, Filing, Greeting customers, Answering telephones, interacting with customers and customer's needs
- Making appointments with potential clients
- Assisting in employee scheduling and time off, and occasionally assisting owners with special projects
Supervisor
AMC Theaters
11.2009 - 06.2012
- Responded to phone inquiries about hours, ticket prices, show times, and guest complaints.
- Welcomed guests entering and exiting theater to create a friendly atmosphere.
- Accurately managed cash drawer while selling tickets and concessions.
- Ensured theater safety by adhering to established safety protocols.
- Served as liaison between management and staff, promoting effective communication.
- Collaborated with other department supervisors for seamless workflow coordination.
- Directed subordinates on job functions to enhance performance.
Education
High School Diploma -
Bethel High School
06-2011
Some College (No Degree) - Certified Nursing Assistant
New Horizon's Regional Educational Center
Some College (No Degree) - Certified Medical Assistant
Thomas Nelson Community College
Skills
- Medical terminology and records management
- Electronic medical records (EMR/EHR)
- Customer service and support
- Certified nursing assistant skills
- Typing proficiency
- Patient care and nursing
- Telehealth services
- Proofreading and documentation
- Scheduling and triage expertise
- Vital signs assessment
- Epic software proficiency
- Certified medical assistant qualifications
- Windows operating system knowledge
- Problem solving and decision-making
- Teamwork and collaboration
- Time management and multitasking
- Prioritizing stat orders
- HIPAA compliance protocols
- Monitoring patient progress
- Compassionate care approach
- CPR certification
- Patient documentation practices
- Professionalism and ethics in healthcare
- Interpersonal communication skills
Certification
- BLS Certification, 08/01/22, 08/01/26
- Medical Assistant, 03/01/18, 03/01/26
Affiliations
- President of Operation Smile Club within my High School.
- Coached children's soccer team.
- Organized events within my community.
- Autism Advocate
Accomplishments
- Received Advanced Academic Diploma.
- Received "Exceptional Performance" for the last 4 years on my current job's team member performance review.
- Received multiple recognitions from my peers and patients for outstanding patient care and performance.
References
References available upon request.
Timeline
Advanced Certified Medical Assistant (CMA)
Riverside Health Systems
08.2018 - Current
Certified Nursing Assistant
Riverside Health Systems
07.2012 - 09.2016
Secretary, Office Assistant
ABR, Inc
06.2011 - 07.2012
Supervisor
AMC Theaters
11.2009 - 06.2012
High School Diploma -
Bethel High School
Some College (No Degree) - Certified Nursing Assistant
New Horizon's Regional Educational Center
Some College (No Degree) - Certified Medical Assistant
Thomas Nelson Community College
Similar Profiles
Nikolas BarteltNikolas Bartelt
Patient Care Assistant at Riverside Health SystemsPatient Care Assistant at Riverside Health Systems
LaQuita BanksLaQuita Banks
Certified Nurse Aide at Riverside Health SystemsCertified Nurse Aide at Riverside Health Systems
Dhrasti ParmarDhrasti Parmar
Medical Scribe at Riverside University Health SystemsMedical Scribe at Riverside University Health Systems