Summary
Overview
Work History
Education
Skills
Timeline
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Mary Elizabeth Bein

Stanleytown

Summary

Customer-focused professional with analytical problem-solving skills, adept at team building, leadership, and motivating others. Excellent customer relations aptitude and strong relationship-building abilities. Proficient in independent decision-making and sound judgment to positively impact company success. Seeking a new field to apply these skills to enhance efficiency and drive success. Experienced credit repair specialist with a proven track record of improving clients' credit scores through effective dispute resolution and strategic planning. Recognized for exceptional analytical skills, attention to detail, and navigating complex financial regulations. Committed to team collaboration, adaptable to changing needs, and ensuring reliability in all tasks. Well-versed in credit reporting practices, debt management, and delivering excellent customer service.

Overview

29
29
years of professional experience

Work History

Credit Repair Specialist

Credit Repair Cloud
04.2025 - Current
  • Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
  • Demonstrated commitment to continuous professional development by attending industry conferences and participating in relevant training programs regularly.
  • Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
  • Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
  • Developed personalized action plans for clients to address negative items on their credit reports.
  • Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
  • Improved clients'' credit scores by implementing effective credit repair strategies and techniques.

Manager/Bookkeeper

Matherly's Tree Company
05.2015 - Current
  • Provided comprehensive accounting support to company by implementing an automated system to track expenses and payments while managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
  • Developed strong working relationships with external partners, such as banks and tax authorities, to facilitate efficient financial operations.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Effectively communicated with clients about payment needs based on updated, detailed and accurate records, while maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.

Owner/Manager

Genesis Tattoo Company
04.2009 - 02.2014
  • Managed day-to-day business operations, ensuring all tasks are completed accurately and efficiently by team members.
  • Managed all financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Submitted daily updates, marketing and promotional ads via social media as well as company websites.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Manager

Traveler's Inn Motor Lodge/TT's Bait and Tackle
05.1996 - 05.2009
  • Oversaw day-to-day operations of 50-room hotel with staff of 10 employees, scheduling staff, and overseeing budget.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Developed and implemented promotional strategies and improved targeted marketing campaigns and social media engagement to attract new customers which increased occupancy and promoted business.
  • Spearheaded community outreach initiatives to build brand awareness and foster local support.
  • Increased sales figures by introducing loyalty program that encouraged repeat business.

Education

AAS - Medical Assisting

Miller Motte College
Wilmington, NC
02.2007

General Education -

East Carolina University
Greenville, NC
05.2001

Skills

  • Effective communication
  • Effective organization
  • Customer relations expertise
  • Strong understanding of computer applications
  • Leadership skills
  • Consistent performance
  • Effective time management
  • Cross-functional teamwork experience
  • Payroll management
  • Remote communication expertise
  • Skilled in collaboration with Google Docs
  • Skilled in QuickBooks accounting software
  • Documentation review
  • Credit assessment expertise
  • Strategic financial planning
  • Comprehensive debt solutions
  • Secure handling of sensitive information

Timeline

Credit Repair Specialist

Credit Repair Cloud
04.2025 - Current

Manager/Bookkeeper

Matherly's Tree Company
05.2015 - Current

Owner/Manager

Genesis Tattoo Company
04.2009 - 02.2014

Manager

Traveler's Inn Motor Lodge/TT's Bait and Tackle
05.1996 - 05.2009

General Education -

East Carolina University

AAS - Medical Assisting

Miller Motte College

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Mary Elizabeth Bein