Mary Girma
Springfield
Summary
Results-driven Hospitality Professional with extensive experience in customer service at Chuy's Tex-Mex Restaurant. Expertise in managing guest interactions, reservations, and seating arrangements in high-pressure environments. Committed to enhancing dining experiences and training staff to ensure service excellence. Team-oriented with a focus on collaboration and adaptability to meet changing needs.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess/To-Go Specialist
Chuy's Tex-Mex Restaurant
09.2025 - 01.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in training new hosts on restaurant protocols and procedures.
- Handled guest inquiries and complaints with professionalism and care.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Swim Instructor
First Kids Swim School
06.2025 - 08.2025
- Instructed children in swimming techniques, ensuring safety and comfort in water environments.
- Developed individualized lesson plans to accommodate diverse learning styles and skill levels.
- Monitored student progress, providing constructive feedback to enhance swim proficiency.
- Implemented effective safety protocols during lessons to minimize risks and ensure student wellbeing.
Sales Associate
Journeys
08.2024 - 01.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate benefits to customers.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction ratings.
Hostess/Server
Bonchon Chicken
07.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Advised customers about special offerings and menu items to help drive sales.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Education
GED -
Plum Adult High School
Springfield, VA06-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Relationship building
- Service prioritization
Timeline
Restaurant Hostess/To-Go Specialist
Chuy's Tex-Mex Restaurant
09.2025 - 01.2026
Swim Instructor
First Kids Swim School
06.2025 - 08.2025
Sales Associate
Journeys
08.2024 - 01.2025
Hostess/Server
Bonchon Chicken
07.2022 - 02.2023
GED -
Plum Adult High School