Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Good

Richmond

Summary

Detail-oriented professional with expertise in customer service and event coordination. Strong organizational and communication skills demonstrated through effective management of administrative tasks. Experience working with senior citizens and adults with diverse abilities, including physical and cognitive impairments. Committed to creating impactful opportunities that enhance residents' experiences.

Overview

21
21
years of professional experience

Work History

Receptionist

Lakewood Retirement Community
Richmond
03.2025 - Current
  • Greeted residents and visitors warmly, creating a welcoming environment.
  • Answered calls, assisted with answering questions, and transferred to the proper extension as needed.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Maintained confidentiality of sensitive information obtained through job duties.

Life Enrichment Associate

St. Marys Woods
Richmond
02.2025 - Current
  • Lead activities for residents such as flower arranging, bingo, drama club, and more.
  • Help with planning new activities based on feedback received.
  • Created a powerpoint slideshow for the lobby to showcase events for the upcoming month.
  • Assist with creating flyers and newsletters advertising upcoming events.
  • Visit with residents, encourage attendance to events, and find out interests to incorporate into future activities.

Guest Services Coordinator

Evelyn D. Reinhart Guest House
Richmond
06.2016 - 01.2025
  • Assisted guests with information about the guest house and hospital. Provided compassion, support, and a listening ear during some of their most difficult moments.
  • Coordinated volunteers, both individuals and groups, to support the guest house in a variety of ways.
  • Assisted with fundraising projects, newsletter writing, along with many other administrative duties.
  • Tracked historical data using spreadsheets and pivot tables to show donors and volunteers the impact they had on our mission.

Volunteer

St. Marys Hospital
Richmond
09.2004 - 01.2025
  • Provided information and assistance to visitors and staff members through work at Information Desk and Surgical Waiting Area.
  • Provided training to new volunteers.
  • Dischard patients and performed ad-hoc administrative tasks throughout the hospital.
  • Selected for six month paid assignment as permanent Information Desk employee for South Medical Office Building.
  • Assisted older volunteers with technology questions.

Volunteer

Lakewood Retirement Community
Richmond
03.2006 - 08.2007
  • Volunteered with activities department assisting with games and other events to keep residents engaged and entertained.

Education

Associate of Science - Information Technology

Axia College of University of Phoenix
Online
08-2010

High School Diploma -

Steward School
Richmond, VA
06-2007

Skills

  • Telephone skills
  • Verbal and written communication
  • Administrative support
  • Computer proficiency
  • Time management
  • Organization skills
  • Data entry
  • Tech-savvy
  • Reliability
  • Team collaboration

Timeline

Receptionist

Lakewood Retirement Community
03.2025 - Current

Life Enrichment Associate

St. Marys Woods
02.2025 - Current

Guest Services Coordinator

Evelyn D. Reinhart Guest House
06.2016 - 01.2025

Volunteer

Lakewood Retirement Community
03.2006 - 08.2007

Volunteer

St. Marys Hospital
09.2004 - 01.2025

Associate of Science - Information Technology

Axia College of University of Phoenix

High School Diploma -

Steward School

Similar Profiles

CREATE PROFILE
Mary Good