Mary Guckian
Stafford
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Substitute Teacher, K-12
Stafford County Public Schools
12.2024 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Dining Room Leader
Mission BBQ
12.2020 - 08.2024
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
JMU Bookstore
08.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Colonial Forge High School
Bachelor of Science - Secondary Education/English
James Madison University
Harrisonburg, VA05-2026
Skills
- Organization
- Customer relations
- Customer service
- Phone etiquette
- Interactive communication skills
- Problem-solving
Timeline
Substitute Teacher, K-12
Stafford County Public Schools
12.2024 - Current
Cashier
JMU Bookstore
08.2023 - 01.2024
Dining Room Leader
Mission BBQ
12.2020 - 08.2024
High School Diploma -
Colonial Forge High School
Bachelor of Science - Secondary Education/English
James Madison University
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