Mary McKinney

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Entering Client information for state benefits, including Virginia Medicaid, and SNAP benefits.

• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
• Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

• Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
• Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
• Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
• Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
• Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
• Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
• Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.

• Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
• Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
• Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
• Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
• Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
• Enhanced communication between departments by coordinating meetings and maintaining shared calendars.

• Processed returned mail and updated new addresses as provided.
• Utilized multiple PC applications throughout day.
• Ensured a well-organized emergency department, maintaining up-to-date records and files for all patients.
• Facilitated seamless transitions from the emergency department to inpatient units or discharge locations through thorough documentation and communication efforts.