Mary Michelle Horne

• Coordinates student benefits processing, including enrollments, terminations and retroactive claims.
• Checks accuracy and completeness of student application to use Benefits and documents necessary to process term enrollment.
• Processes VA enrollments to the Department of Veterans Affairs Via Enrollment Manager.
• Accurately logs students enrollments to the VA to manage and keep track of processing dates and student count.
• Manages time effectively to ensure timely processing of VA benefits either to the student or to the school.
• Communicates directly with Department of Veterans Affairs, students and parents Via phone and email regularly.
• Provides information regarding chapter benefits.
• Communicates effectively with coworkers and supervisors.
• Completes WEAMS updates with the Virginia State Approving Agency.
• Retrieves and prepares necessary documents for yearly compliance surveys with the Department of Veterans Affair.
• Reviews documentation prior to entry into the system for accuracy.
• Ensures compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
• Answers questions and fulfills requests with friendly and knowledgeable service.
• Collaborates with other departments to facilitate efficient transfer of information between systems and platforms.
• Collects, evaluates and maintains documents securely in permanent records.

Other Duties Assigned:

• Processes athletic student transfer evaluations into Banner.
• Uploads student documents, creates folders in Sharepoint to provide easy access for others to view.
• Communicates regularly with the Athletic department.
• Receives student Consortium forms and processes in a timely manner to ensure accurate registration for Cross-Registration at surrounding colleges.
• Processed change of name/address/Social Security Number.
• Provides student with class rank upon request.
• Completes enrollment verifications upon request.
• Assists with processing of transfer evaluations, AP and IB scores.
• Inspected work areas periodically for cleanliness and organization.
• Coordinated efforts between multiple departments across the organization.

• Vendor for UVA hospital; works with EPIC Hyperspace
• Works with UVA on collections, deposits, and setting payment plans
• Works with Sentara Hospital and Children's Hospital of the Kings Daughters on financial transactions for patient accounts and medical group accounts
• Assists with verifying insurance and insurance related questions and updates patient accounts accordingly
• Provides excellent customer service to customers
• Manages time effectively to maximize work completed throughout the day
• A strong team player

• Created marketing material to promote the company website and social media platforms
• Designed and developed a marketing strategy to promote CVB’s new clothing line
• Designed and created videos and posters to promote community events
• Helped promote new and existing local businesses in the area