Mary Moore
Berryville
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager (Multi Store, Multi Franchise)
HN Funkhouser
02.2025 - Current
- Assisted teams in executing daily operations at Exxon, Shell, Dunkin, Subway, Baskin, and BWWE. Supported customer service initiatives to enhance client satisfaction. Contributed to inventory management processes to maintain stock levels.
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Managed budgets and resource allocation for multiple departments effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
PDS Performance Development Specialist
Sheetz
11.2023 - 01.2025
- Ensured that all personnel had access to relevant resources they need to be successful in their roles.
- Implemented training programs to increase employee engagement, productivity, and morale.
- Assisted in recruiting new talent by reviewing resumes, conducting interviews, and making hiring recommendations.
- Coordinated with other departments such as HR or IT regarding any changes needed related to staff development initiatives.
- Mentored employees on how to develop leadership skills through goal setting techniques.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Presented training information via role playing, simulations and team exercises.
Assistant General Manager
Sheetz
01.2020 - 01.2025
- Managed daily operations of the store, including scheduling and training.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Trained and mentored staff of 30+ to enhance customer service skills.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Monitored sanitation practices to maintain a safe food handling environment.
- Developed and maintained inventory systems for food and supply management.
Visual Merchandising Manager
Target
11.2018 - 12.2021
- Trained and mentored new team members on visual presentation standards in accordance with company guidelines.
- Designed and implemented creative visual merchandising strategies to increase customer engagement and sales.
- Created detailed plans for seasonal floor sets, including props, mannequins and fixtures.
- Assisted customers with queries regarding product availability or pricing information when needed.
- Inspected store layouts regularly for any potential hazards or risks associated with the visual presentation design.
- Implemented effective signage solutions throughout stores which enhanced the overall shopping experience.
Bar FOH Manager, Event Coordinator
Camino Real
10.2014 - 12.2019
- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Trained and supervised staff on drink preparation and customer service techniques.
- Maintained inventory levels, ordering supplies to meet demand efficiently.
- Oversaw guest interactions, ensuring a welcoming environment.
Manager
Naylee Farm
Summit Point
01.2010 - 12.2019
- Managed a 100+ head Thoroughbred Racehorse Breeding Operation and Farm
- Scheduling the appointments to the booking to breed to the appropriate stallion. We would breed up to 300 mares a year and foal 100 to 110 mares.
- Monitor animal care, maintenance, or breeding
- Managed daily operations of farm activities and ensured efficient workflow.
- Train workers on animal care
- Treat animal illnesses or injuries, following experience or instructions of veterinarians.
- Assign tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.
- Study feed, weight, health, genetic, or milk production records in order to determine feed formulas and rations and breeding schedules.
- Confer with owner to determine production requirements, conditions of equipment and supplies, and work schedules.
Education
Associate of Science - Business
Lord Fairfax
Middletown, VirginiaNursing Board - Massage Therapy
University of Virginia
Charlottesville, VirginiaSkills
- Customer Service and Satisfaction
- Performance Tracking and Evaluations
- Hiring and Training
- Scheduling and Coordinating
- Food safety and sanitation
- Inventory control
- Team leadership expertise
- Operations management
- Training and development background
- Leadership development
Certification
ServSafe Certified
References
- Dawn, Grist, Human Resources Coordinator, dgrist@sheetz.com, 15402161499, SHEETZ Michigan - Mentor
- Taylor, Young, Talent Development Specialist, tayoung@sheetz.com, 17032269022, SHEETZ - Mentor
- Stephanie, Longerbeam, Hospitality Manager, slongerbeam@sheetz.com, 13046207729, SHEETZ - Co-Worker
- Nicholas, Miller, Mail Carrier, nmilhouse1@yahoo.com, 15409312265, United States Postal Service - Co-Worker
Timeline
General Manager (Multi Store, Multi Franchise)
HN Funkhouser
02.2025 - Current
PDS Performance Development Specialist
Sheetz
11.2023 - 01.2025
Assistant General Manager
Sheetz
01.2020 - 01.2025
Visual Merchandising Manager
Target
11.2018 - 12.2021
Bar FOH Manager, Event Coordinator
Camino Real
10.2014 - 12.2019
Manager
Naylee Farm
01.2010 - 12.2019
Associate of Science - Business
Lord Fairfax
Nursing Board - Massage Therapy
University of Virginia