Mary Rinaldo
Arlington
Summary
Twenty years of accomplished leadership experience in the hospitality industry. Purpose-driven leader focused on building a solid culture to drive success. Passionate about delivering a best-in-class experience and striving to apply all aspects of operations to the business. A natural, hands-on manager, motivating a team to generate exceptional growth while delivering top-notch product offerings and services. Proficient in forging strong and productive relationships with industry partners.
Overview
22
22
years of professional experience
Work History
Senior Vice President of Operations
Oasis Marinas
Annapolis
04.2023 - 09.2024
- Directed operations for 50+ marinas nationwide, overseeing assets exceeding [insert value if applicable], while ensuring consistent growth and operational excellence.
- Led a team of approximately 200+ employees, implementing strategic initiatives that improved efficiency, guest satisfaction, and overall profitability.
- Developed and executed operational frameworks, standardizing processes across all properties to ensure consistent service quality, and adherence to regulatory compliance.
- Increased marina occupancy and revenue by [insert measurable impact, e.g., XX%] through targeted marketing campaigns, enhanced customer service, and innovative amenity offerings.
- Oversaw budget planning and financial performance, achieving [insert measurable achievement, e.g., cost reductions of XX% or revenue growth of $XX million].
- Championed vendor and client relationships, ensuring optimal contract negotiations, and delivering exceptional experiences for stakeholders and guests.
- Spearheaded expansion initiatives, leading the onboarding and integration of new marinas into the Oasis portfolio, with a focus on seamless transitions and brand alignment.
- Introduced employee training programs and operational audits that boosted staff engagement and improved overall service delivery.
Regional Vice President of Mid-Atlantic Region
City Experiences by Hornblower
01.2016 - 04.2023
- Lead a regional team of 5 direct reports and 500+ crew members across 21 vessels, delivering $46M in annual revenue through strategic operations and leadership excellence.
- Collaborated with Talent Acquisition and HR to design and implement scalable hiring, training, and retention strategies, improving employee engagement and reducing turnover across the region.
- Optimized asset utilization across 21-vessel fleet by aligning operational goals with regional business demands and market trends
- Prepared and managed an annual budget of $46 million in revenue.
- Directed multi-site capital improvement projects, ensuring on-time, on-budget delivery while enhancing guest and crew experience
- Formulated strategies to achieve objectives in culture, safety, revenue, EBITDA, and recruitment retention.
- Protected long-term business interests by managing dock lease, office lease, storage, and parking agreements.
- Served as Company Ambassador for Respect Service System to promote workplace values.
General Manager
City Experiences by Hornblower
Philadelphia
01.2010 - 01.2016
- Led operations and sales for over 100 team members and five department heads, managing a $7M+ P&L while driving year-over-year growth and customer satisfaction.
- Improved vessel and staffing utilization through data-driven yield management strategies, increasing revenue per cruise.
- Identified and monitored significant capital improvement projects.
- Negotiated and secured cost-effective pier and office leases, contributing to long-term operational stability.
- Spearheaded integrated sales and marketing strategies to drive bookings, and align brand positioning with revenue goals.
- Ensured that pricing aligned with the product’s positioning, and with the business and market strategies, and brand consistency.
- Monitored the sales performance against sales targets, and worked with the Director of Sales to redefine sales targets as appropriate.
Food & Beverage Director
City Experiences by Hornblower
Washington
01.2006 - 01.2010
- Executed premium guest experience standards for over 300 annual cruises in accordance with the Product Management Guide.
- Managed multi-dollar F&B budgets, and collaborated across departments to align service delivery with operational plans.
- Recruited, trained, and developed restaurant and kitchen leadership, ensuring succession readiness, and team retention.
- Provided and executed an integration plan for each new hire or promotion, according to the established training program.
Restaurant Manager
City Experiences by Hornblower
Washington
01.2003 - 01.2005
- Led front-of-house cruise operations, ensuring seamless coordination of service, entertainment, and guest experience.
- Provided exceptional hospitality to guests and shipmates, as prescribed in Our Service System (OSS).
- Gathered necessary information from other departments to ensure guest satisfaction (special requests, additional services, remarkable timing, etc.).
Education
BS - Business Management
Oswego State University
Skills
- Operational Leadership
- Budget & P&L Management
- Cross-Functional Team Development
- Strategic Planning
- Recruiting & Retention
- Customer Experience Optimization
- Capital Project Oversight
- Revenue Growth
- Partner & Stakeholder Relations
- Regulatory Compliance
- Change Management
- Safety & Risk Mitigation
Volunteer Experience
Appalachia Service Project Volunteer (2008-2009)
Repaired homes in underserved communities across Appalachia, focusing on safety, comfort, and livability through hands-on construction and community service.
Awards
- City of the Year, Greater Washington DC area, 2019
- City of the Year, Baltimore, MD, 2018
- City of the Year, Philadelphia, PA, 2015
- Food and Beverage Director of the Year, 2010
- Food and Beverage Director of the Year, 2008
- Restaurant Manager of the Year, 2005
Accomplishments
- City of the Year - Greater Washington DC (2019), Baltimore (2018), Philadelphia (2015)
- F&B Director of the Year (2008, 2010)
- Restaurant Manager of the Year (2005)
Timeline
Senior Vice President of Operations
Oasis Marinas
04.2023 - 09.2024
Regional Vice President of Mid-Atlantic Region
City Experiences by Hornblower
01.2016 - 04.2023
General Manager
City Experiences by Hornblower
01.2010 - 01.2016
Food & Beverage Director
City Experiences by Hornblower
01.2006 - 01.2010
Restaurant Manager
City Experiences by Hornblower
01.2003 - 01.2005
BS - Business Management
Oswego State University
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