Mary Soper
Waverly
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Caregiver
Soper Family
Waverly
08.2021 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Assistant Retail Manager
Anchor Pools and Spas
Yorktown, VA
02.2015 - 08.2021
- Managed daily store operations to ensure smooth customer service flow.
- Assisted in inventory management, tracking stock levels, and ordering supplies.
- Trained new staff on sales techniques and customer engagement strategies.
- Supervised bank deposits and inventory receipts as part of opening and closing procedures.
Customer Service Representative
Victoria’s Secret
Newport News
08.2011 - 02.2015
- Assisted customers with product inquiries and order placements.
- Processed returns and exchanges following company policies.
- Utilized point-of-sale systems for efficient checkout processes.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
BBA - Business Management
Christopher Newport University
Newport News, VA06-2019
Associate of Science -
Thomas Nelson Community College
Hampton, VASkills
- Verbal and written communication
- Problem-solving
- Team collaboration
- Attention to detail
- Data entry and management
Timeline
Caregiver
Soper Family
08.2021 - Current
Assistant Retail Manager
Anchor Pools and Spas
02.2015 - 08.2021
Customer Service Representative
Victoria’s Secret
08.2011 - 02.2015
BBA - Business Management
Christopher Newport University
Associate of Science -
Thomas Nelson Community College