Mary Symons
Woodbridge
Summary
Adept at complaint resolution and maintaining a calm demeanor, I significantly enhanced customer satisfaction at Diet-to-Go by streamlining service processes and effectively managing inquiries. My expertise in recordkeeping and a high-energy attitude have been pivotal in delivering outstanding customer experiences, showcasing my ability to meet and exceed employer expectations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Diet-to-Go
01.2007 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Liberal Studies
Longwood University
Farmville, VA05-2001
Skills
- Account updating
- Complaint resolution
- Reading comprehension
- Building rapport
- Call center experience
- Refunds processing
- Delivery scheduling
- Typing 35 wpm
- Problem-solving
- Inbound and outbound calling
- Order processing
- Recordkeeping strengths
- Calm demeanor
- High-energy attitude
Timeline
Customer Service Representative
Diet-to-Go
01.2007 - Current
Bachelor of Science - Liberal Studies
Longwood University
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