Mary Tallman
Bristol,VA
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Human Relations Coordinator
Food City
02.2021 - Current
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Front End Manager
Food City
08.2020 - 02.2021
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Pleasantly greeted customers and provided prompt and courteous service.
- Coached employees through day-to-day work and complex problems.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Operated cash register to accurately process and record customer payments.
- Retrieved items for customers and verified prices.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
General Manager
Zaxbys
05.2018 - 08.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Led and directed team members on effective methods, operations, and procedures.
Assistant Manager
Zaxbys
10.2015 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Cashier
Zaxbys
04.2015 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Music Education
Tennessee Technological University
Cookeville, TNHigh School Diploma -
John S. Battle High School
Bristol, VA05.2013
Skills
- Hardworking
- Reliable
- Responsible
- Adaptable
- Innovative
- Creative
- Organized
- Detail Oriented
- Problem Solver
- Communication
- Teamwork
- Decision Making
Timeline
Human Relations Coordinator
Food City
02.2021 - Current
Front End Manager
Food City
08.2020 - 02.2021
General Manager
Zaxbys
05.2018 - 08.2020
Assistant Manager
Zaxbys
10.2015 - 05.2018
Cashier
Zaxbys
04.2015 - 10.2015
No Degree - Music Education
Tennessee Technological University
High School Diploma -
John S. Battle High School
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