Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Wilkerson

Arlington

Summary

Energetically driving customer satisfaction at Toby's Handmade Icecream, I leveraged POS system expertise and exceptional guest service to enhance brand loyalty. Demonstrated quick learning ability and hand-eye coordination, significantly contributing to a welcoming atmosphere. My proactive approach and dedication to cleanliness and food safety compliance ensured a memorable dining experience, fostering repeat business.

Overview

2
2
years of professional experience

Work History

Ice Cream Scooper

Tobys Handmade Icecream
06.2024 - 01.2025
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Operated cash registers and processed payments accurately.
  • Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Maintained cleanliness and organization in establishment.
  • Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
  • Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
  • Monitored amounts of each ice cream flavor and replaced when depleted.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
  • Prepared waffle cones and other specialty items, offering a variety of options for customer preferences.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Promoted brand loyalty among customers by informing them of ongoing deals or special promotions.
  • Established rapport with regular patrons, remembering their favorite flavors and preferences to make personalized recommendations.
  • Increased customer satisfaction with accurate order fulfillment and efficient cash handling at the register.
  • Created visually appealing displays in the front counter area to attract customers and promote sales.
  • Supported store events and promotions by preparing samples or assisting with setup as needed.
  • Conducted daily opening and closing procedures, ensuring readiness for business.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Utilized proper portion control to determine customers receive correct portion size.

Hostess

The Melting Pot Restaurants Inc.
11.2023 - 03.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.

Hostess

Gyu San Japanese BBQ
05.2023 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Advised customers about special offerings and menu items to help drive sales.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Social Justice

Wakefield Highschool
1325 S Dinwiddie St Arlington, VA 22206 United St

Skills

  • Quick learner
  • Energy and enthusiasm
  • Hand-eye coordination
  • Memory retention
  • Sales transactions
  • Proper sanitation practices
  • Food handling safety
  • Food safety compliance
  • Cash handling proficiency
  • Customer engagement
  • Guest service
  • Brand promotion
  • Cleaning and organization
  • Menu memorization
  • POS system expertise
  • Order accuracy
  • Allergy awareness
  • Cleanliness maintenance
  • Food preparation safety
  • Portion control
  • Product presentation
  • Nutritional information

Languages

French
Limited Working
English
Native or Bilingual

Timeline

Ice Cream Scooper

Tobys Handmade Icecream
06.2024 - 01.2025

Hostess

The Melting Pot Restaurants Inc.
11.2023 - 03.2024

Hostess

Gyu San Japanese BBQ
05.2023 - 07.2023

Social Justice

Wakefield Highschool

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Mary Wilkerson