Mary Abigail Primm
Hopewell
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
Work History
Project Manager
Eurofins Analytics Built Environment Testing
05.2018 - Current
- Successfully managed multiple client projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared and submitted project invoices for review and approval.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored procedure performance to identify areas of improvement and make adjustments.
- Coordinated sampling equipment procurement and required lab services for projects within budget requirements.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector.
- Sourced, vetted and managed subcontractors needed to accomplish project goals.
Customer Service Representative
Eurofins Analytics Built Environment Testing
01.2018 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Northstar Academy
Henrico, VA06.2007
Skills
- Project Management
- Advanced problem solving
- Cross-Functional Collaboration
- Compliance Monitoring
Timeline
Project Manager
Eurofins Analytics Built Environment Testing
05.2018 - Current
Customer Service Representative
Eurofins Analytics Built Environment Testing
01.2018 - 05.2018
High School Diploma -
Northstar Academy
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