Maryahna Archer
Chesterfield
Summary
Certified counseling professional with strong background in substance abuse treatment and client care. Skilled in developing personalized treatment plans, conducting individual and group therapy sessions, and providing crisis intervention. Focused on team collaboration, adaptable to changing needs, and committed to achieving impactful results. Known for empathy, active listening, and effective communication.
Experienced with developing comprehensive treatment plans tailored to individual client needs. Utilizes motivational interviewing techniques to foster client engagement and progress. Track record of applying crisis intervention skills to support clients in critical situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Substance Abuse Counselor
LEVELS LLC
Chesterfield, VA
05.2025 - Current
- Conducted individual and group counseling sessions to support recovery and personal growth.
- Developed tailored treatment plans based on client assessments and progress evaluations.
- Facilitated educational workshops on substance abuse prevention and coping strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive client care and support.
Crisis Stabilization Unit Mental Health Technician
Richmond Behavioral Health Authority
Richmond, VA
05.2025 - 01.2026
- Provided direct care and support to individuals experiencing mental health crises.
- Monitored patient behavior and documented observations in electronic health records.
- Assisted in implementing individualized treatment plans tailored to patient needs.
- Collaborated with multidisciplinary teams to ensure comprehensive care strategies.
- Conducted crisis intervention techniques to stabilize patients effectively.
Mental Health Technician
Chippenham Hospital
Richmond, VA
01.2023 - 04.2024
- Assist patients with activities of daily living; attend to patient behavioral problems and aid in crisis intervention, as needed
- Help with admitting and discharging patients
- Perform taking reports, vitals, and blood sugars associated with patients
- Provide direct patient care and guidance as needed.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs), and facility transfers to promote security and patient well-being.
Mental Health Technician
Poplar Springs Hospital
06.2022 - 11.2022
- Cared for mentally ill and challenged patients
- Provided care to patients in a manner that promotes a safe and therapeutic environment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs), and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Customer Service Representative
Wayfair
Remote, USA
12.2021 - 06.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Long Term Substitute Math Teacher
Richmond Public Schools
Richmond, VA
09.2021 - 12.2021
- Assisted students with boarding and exiting school buses
- Answered students' questions
- Attended professional meetings, educational conferences, or teaching training workshops to improve professional competences
- Counseled students with adjustments or academic problems
- Distributed and collected tests, or homework assignments. Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Inbound Call Center Representative
VCU Health
Richmond, VA
07.2019 - 09.2021
- Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Resolved customer's service or billing complaints
- Completed contract forms, prepared change of address records, or issued service orders using a computer.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greetings to create a positive inbound calling experience for customers.
Cashier
Food Lion
Henrico, VA
02.2017 - 06.2019
- Received payments by cash, check, credit cards, voucher, or automatic debits
- Answered customers' questions, and provided information on procedures or policies
- Helped customer find location of products
- Issued receipts, refunds, credits, or change due to customers
- Greeted customers entering establishment Sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Retail Sales Associate
Old Navy
Richmond, VA
08.2016 - 01.2017
- Greeted customers and ascertained what each customer wants or needs based on customers' needs and desires
- Recommended, selected, and helped locate or obtain merchandise based on customer needs
- Prepared merchandise for purchase or rental
- Computed sales prices, and total purchases, and received and process cash or credit payments
- Answered questions regarding the store and its merchandise.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA12-2024
Associate of Science - Psychology
J Sargeant Reynolds Community College
Richmond, VA05-2022
High School Diploma - undefined
Highland Springs High School
Highland Springs, VA06-2017
Master of Science - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA05-2027
Skills
- Emotional regulation
- Relapse prevention
- Client advocacy
- Addiction assessment
- Cognitive behavioral therapy
- Intervention planning
- Behavior modification
- Co-occurring disorders
- Recovery planning
- Individual counseling
- Psychoeducation
- Group therapy
Certification
- CSAC(S) - Certified Substance Abuse Counselor Supervisee
- QMHP(T) - Qualified Mental Health Professional Trainee
- MCR - Mobile Crisis Responder
Timeline
Certified Substance Abuse Counselor
LEVELS LLC
05.2025 - Current
Crisis Stabilization Unit Mental Health Technician
Richmond Behavioral Health Authority
05.2025 - 01.2026
Mental Health Technician
Chippenham Hospital
01.2023 - 04.2024
Mental Health Technician
Poplar Springs Hospital
06.2022 - 11.2022
Customer Service Representative
Wayfair
12.2021 - 06.2022
Long Term Substitute Math Teacher
Richmond Public Schools
09.2021 - 12.2021
Inbound Call Center Representative
VCU Health
07.2019 - 09.2021
Cashier
Food Lion
02.2017 - 06.2019
Retail Sales Associate
Old Navy
08.2016 - 01.2017
Associate of Science - Psychology
J Sargeant Reynolds Community College
High School Diploma - undefined
Highland Springs High School
Bachelor of Science - Psychology
Old Dominion University
Master of Science - Clinical Mental Health Counseling
Liberty University