Mary Edmondson
Richmond
Summary
Sales professional dedicated to delivering first class professional service, think strategically to grow revenue and develop strong, lasting relationships.
Overview
16
16
years of professional experience
Work History
Senior Account Specialist
Allianz Partners
08.2023 - Current
- Serve as Account Manager for many accounts, including our largest Cruise & Tour partners.
- Train associates within our partners to grow revenue.
- Analyze reporting to find areas of opportunity and growth.
- Work with our marketing team to provide creative ideas and solutions to help grow insurance programs.
- Meet with partners regularly both virtually and in-person to foster strong relationships.
- Serve as a point person for all claims, finance, and customer service issues.
- Oversee monthly invoicing and collections process to ensure that Merchant of Record partners are up-to-date with payments.
- Recognized in February 2024 for my excellence in partner relationships and development by Allianz Partners.
Account Specialist
Allianz Partners
04.2022 - 08.2023
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Conducted thorough analysis of client portfolios, identifying opportunities for growth and improvement.
- Maintained strong relationships with clients through regular communication, in-person meetings and proactive problem-solving efforts.
- Ensured compliance with industry regulations by diligently reviewing account documentation and contractual obligations.
Account Manager
Swig Life
08.2021 - 04.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Store Manager
The Orvis Company
12.2009 - 08.2021
- Relocated with the company to oversee stores in varying markets, including Connecticut/NYC, Kansas, Richmond, and the DC Metro area.
- Recruited, interviewed, trained, coached, and oversaw all performance management of all store associates.
- Tracked and maintained all financials of the store to meet daily, weekly, monthly, quarterly, and yearly goals and maintain a balanced P&L.
- All store visual merchandising.
- Inventory and loss prevention control.
- Engaged with customers to provide World Class customer service.
Store Manager
Skechers
11.2007 - 11.2009
Education
Bachelor of Arts - Psychology
University of Vermont
Burlington, VT05.2009
Skills
- Outstanding communication skills
- Exceptional leader
- Team-oriented
- Sales professional
- Reliable
- Flexible schedule
Timeline
Senior Account Specialist
Allianz Partners
08.2023 - Current
Account Specialist
Allianz Partners
04.2022 - 08.2023
Account Manager
Swig Life
08.2021 - 04.2022
Store Manager
The Orvis Company
12.2009 - 08.2021
Store Manager
Skechers
11.2007 - 11.2009
Bachelor of Arts - Psychology
University of Vermont
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