Maryjane Mitchell
Norfolk
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at DECA Commissary. Skilled in inventory control and team collaboration, I excel in creating efficient processes and fostering a positive work environment. My approach has consistently resulted in improved service delivery and operational excellence, showcasing my problem-solving acumen and strong communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Associate
DECA Commissary
02.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Logged reports, expenses, receipts, and sales in company database.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Home Health Care Manager
5 Star Living
10.2019 - 12.2021
- Established strong relationships with community partners to facilitate referrals and seamless transitions between care settings for patients.
- Promoted a culture of continuous learning and professional growth for staff through ongoing training, performance evaluations, and opportunities for career advancement.
- Evaluated patient needs to ensure appropriate allocation of resources and optimal care outcomes.
- Improved patient satisfaction by implementing personalized care plans and regular followups.
- Oversaw the recruitment, hiring, orientation, and ongoing professional development of a diverse team of skilled healthcare professionals.
- Managed financial aspects of home healthcare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
- Resolved conflicts among staff members by mediating discussions and facilitating problem-solving strategies focused on achieving common goals.
- Optimized resource allocation by forecasting staffing requirements based on anticipated client caseloads while staying within budgetary constraints.
- Developed comprehensive training programs for new staff members, resulting in improved performance and reduced turnover.
- Monitored regulatory compliance with state and federal guidelines to maintain high-quality standards in patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Produce Team Leader
Bjs Wholesales Club
11.2019 - 12.2020
- Enhanced team productivity by implementing efficient processes and workflow strategies.
- Assisted customers in making informed choices about their produce selections, contributing to increased loyalty and repeat business.
- Streamlined inventory management for optimal produce availability and reduced waste.
- Managed budgetary constraints effectively while maintaining high quality standards for the department''s offerings.
- Promoted a positive work environment by fostering open communication among team members.
- Optimized staffing levels by creating effective schedules that balanced business needs with employee preferences.
- Introduced innovative display concepts that enhanced the shopping experience for customers.
- Collaborated with store management to ensure alignment with overall store goals and objectives.
- Boosted customer satisfaction by addressing inquiries and concerns promptly and professionally.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Implemented creative merchandising techniques to highlight seasonal items and increase sales.
Lead Direct Support Professional
Reyna Home Care
10.2016 - 11.2019
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Recorded status and duties completed in logbooks for management.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
Produce Associate
Sams Club
11.2015 - 12.2017
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Blocked produce and culled damaged or spoiled pieces.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
Education
Associate of Science - Nursing
Tidewater Tech
Norfolk, VA04.2006
Skills
- Problem-solving acumen
- Team Collaboration
- Inventory Control
- Computer literacy fundamentals
- Team Leadership
- Product Knowledge Expertise
- Adherence to store policies
- Shipment Processing
- Reliable and Responsible
- Flexible Hours
- Inventory and Stocking
- Strong Communication and Interpersonal Skills
Accomplishments
Coin recipient 2012, and 2023
Employee of the Month April 2010, febuary 2011 january 2012 sptember 13, and feburuary 2023
core member of Zone 1 Tiger Team 2021-present
Certification
Certified cpr certified
Languages
tagalog
Native or Bilingual
Timeline
Store Associate
DECA Commissary
02.2021 - Current
Produce Team Leader
Bjs Wholesales Club
11.2019 - 12.2020
Home Health Care Manager
5 Star Living
10.2019 - 12.2021
Lead Direct Support Professional
Reyna Home Care
10.2016 - 11.2019
Produce Associate
Sams Club
11.2015 - 12.2017
Associate of Science - Nursing
Tidewater Tech
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