Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maryori Tobar Pineda

Alexandria

Summary

Dynamic leader with a proven track record at Pleasant News at DCA, excelling in teamwork and collaboration, and quality improvement. Expert in fostering team unity, resolving conflicts, and enhancing customer satisfaction, significantly improving service standards. Skilled in mentoring staff and leading by example, achieving notable increases in team performance and customer loyalty.

Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader

Pleasant News at DCA
06.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Customer Service Representative

Pleasant News at DCA
09.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Hunstville High School
Huntsville, TX
05.2023

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Client service
  • Team supervision
  • Quality improvement
  • Conflict resolution
  • Leadership

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Team Leader

Pleasant News at DCA
06.2024 - Current

Customer Service Representative

Pleasant News at DCA
09.2023 - 06.2024

Hunstville High School
Maryori Tobar Pineda