Dedicated customer service representative with strong active listening and critical thinking skills. Committed to resolving customer concerns efficiently and enhancing satisfaction through effective communication.
Work History
Customer Service Representative
1 Year 10 Months
Conquest Communication Group | 04.2018 - 02.2020
Assisted customers by answering questions and resolving concerns in a professional and timely manner.
Provided courteous, high-quality customer support through effective communication.
Maintained accurate customer records and updated account information.
Processed customer requests while meeting company service standards and performance expectations.
Collaborated with team members to ensure customer satisfaction and efficient service.
Handled over 100 incoming calls per day and managed escalated cases with professionalism.